Eligibility Assistance Supervisor

Compass Health Network • Clinton, MO

2d

About The Position

Lead a team that helps individuals and families access the healthcare coverage and resources they need to thrive. The Eligibility Assistance Supervisor provides day-to-day leadership and support for the eligibility assistance team, ensuring high-quality service delivery, regulatory compliance, and a welcoming, culturally responsive experience for the communities we serve. This role partners closely with leadership and cross-functional teams to support access to care and advance our mission to Inspire Hope. Promote Wellness. This is a great opportunity for someone who enjoys leading teams, improving processes, mentoring staff, and making a meaningful impact by helping expand access to healthcare services in rural communities.

Requirements

• High School/GED required
• State of Missouri Insurance Navigator’s licensure required within 6 months of hire
• Federal Certified Application Counselor or Federal Navigator’s licensure required within 6 months of hire

Nice To Haves

• Bachelor’s degree preferred
• Enjoy mentoring and developing staff in a collaborative team environment
• Are organized, detail-oriented, and comfortable balancing multiple priorities
• Communicate effectively and professionally with staff, patients, families, and community partners
• Value equitable, culturally responsive care and customer service
• Thrive in mission-driven work focused on improving access to healthcare services
• Have experience supporting compliance, reporting, or healthcare eligibility programs

Responsibilities

• Supervise, coach, and support Eligibility Specialists and other assigned staff
• Promote a positive, customer-focused, and culturally responsive service environment
• Monitor team performance, productivity, and compliance with organizational and funding requirements
• Participate in recruitment, onboarding, training, and staff development activities
• Collaborate with internal departments to support insurance screening and referral processes for uninsured patients
• Oversee reporting, documentation, and program tracking related to eligibility and enrollment activities
• Support adherence to program budgets, timelines, and regulatory standards
• Manage employee timecards, performance development processes, and progressive discipline procedures as needed
• Assist with departmental strategic goals and other duties as assigned
• Oversees day-to-day operations and tasks of supervisees
• Completes performance development/AIM process
• Time card management – manages time sheets
• Ensures progress and development is made toward departmental strategic plan goals

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED