Eligibility & Resource Specialist - Energy Seasonal

Hopelink•Redmond, WA

3d•Hybrid

About The Position

The Eligibility and Resource Specialist (ERS) role is a seasonal, time-limited position from September 2026 through February 22nd, 2027, with the possibility of becoming a regular full-time position based on performance and program needs. The ERS primarily processes Energy Assistance applications, determines household eligibility, and enrolls clients in available assistance programs. This position focuses heavily on processing online applications, managing electronic documentation, conducting follow-up with clients to obtain missing information, entering data accurately into multiple databases, and managing client documentation in an organized and confidential manner. Based on operational needs, the ERS may also conduct scheduled Energy Assistance appointments and provide appointment coverage. They provide excellent customer service through phone, email, and other communication channels while supporting households through the application process. The Energy Assistance Program is fast-paced and detail oriented, requiring strong organization skills, ability to multi-task, stay calm under pressure and deescalate issues when necessary. ERS must be comfortable working with families and individuals that may be in crisis, suffer from mental illness, and/or are experiencing homelessness. This position requires on-site and off-site availability for program needs including outreach events, staff support, and team meetings with a minimum of two days per week in office expected and potential for more based on operational needs.

Requirements

Intermediate level proficiency in MS Office suite including Word, Excel, Outlook and data systems
Ability to exercise sound judgment and effective decision-making skills to accomplish goals and creatively solve issues
Two years’ experience working with low-income families

Nice To Haves

Knowledge of the social service network throughout King County, as well as immediate community area helpful
Bi-lingual skills in Spanish, Russian, Farsi, or Cantonese helpful, not required

Responsibilities

Process high volume of PSE HELP online applications and other Energy Assistance applications while maintaining strong attention to detail, accuracy, and quality standards.
Review applications and supporting documentation to determine eligibility according to program policies.
Contact clients by their preferred communication method to obtain missing information and clarify application details.
Enter and maintain accurate client information in multiple program databases.
Organize, upload, and manage electronic client documentation while maintaining confidentiality.
Conduct scheduled Energy Assistance intake appointments assigned.

Benefits

Up to 10 paid vacation and sick days annually
10 paid holidays
Up to 7 paid float days available to use immediately; dependent on hire date and hours/week
Medical, Dental, and Vision benefits after 1 month waiting period
Flexible Spending Accounts
401k with Employer Match
Life, Disability & Accident coverage
Wellness Program
Employee Resource Groups
Employee Assistance Program
Employee Discount Opportunities
Training Classes
Internal Career Opportunities
Professional Development
Leadership Development
Career Path Coaching
Annual Performance Reviews with Merit Increase Opportunities