Service Electronics Technician

Halma•Tucson, AZ

About The Position

The Electronics Technician provides quick and accurate service for customer-owned precision mass flow meters and controllers, while contributing to continuous improvement of Alicat Scientific’s processes and products. The technician performs repairs and calibrations on applicable Alicat Scientific products with speed and precision, and communicates regularly with local Applications Engineers and the Service Manager. Following a training period, the technician performs the applicable physical and calibration services listed on the Service Price List, including annual calibrations, leak checking, electronics repairs, and troubleshooting. The role also involves maintaining service-order information, stock levels, the facility and tools; documenting work and quality issues; communicating findings to customers and internal personnel; and participating in ongoing technical training and process or product improvements.

Requirements

Fluency in English.
Proficiency in common operating systems.
Competency in tasks related to the role’s duties and responsibilities.
Ability to learn new skills and discern required rework by comparing old documentation with new documentation.
Ability to service difficult orders effectively with minimal external aid or guidance.
Ability to diagnose and evaluate service orders accurately and perform services without error.
Ability to communicate clearly and accurately in written service notes and in interactions with internal personnel.
Ability to follow written and verbal instructions and give instructions when needed.
Dependability, accountability, professional conduct, sound judgment, and attention to detail.
Ability to work consistently at a predetermined time and number of hours.
No more than three unplanned absences per year, with effective communication when an unavoidable unplanned absence occurs.
Ability to work with minimal continual guidance and take responsibility for mistakes.

Responsibilities

Perform applicable physical and calibration services, including annual calibrations, leak checking, electronics repairs, and troubleshooting.
Communicate daily with the Service Manager about service orders, stock levels, facility and tool maintenance, and improvement ideas.
Update the internal ERP system (AMBLE) when possible.
Document actions and findings clearly and concisely in customer repair notes.
Report quality issues promptly to the International Service Supervisor and record them in AMBLE.
Identify and help implement process and product improvements.
Complete continuous technical training, including reviewing documentation and conducting independent research needed to troubleshoot products or support customer applications.
Accurately diagnose and evaluate service orders, use correct documentation, and question documentation accuracy when appropriate.
Complete service orders in a timely manner, following the Service Order Queue and the stated target of 8–10 units per day.
Contact appropriate internal personnel as needed and follow up on open orders.
Follow written and verbal instructions and provide instructions when needed.
Work consistently at the predetermined time and number of hours; communicate effectively when an unplanned absence is unavoidable.