Electronics Technician

SoundOff Signal•Hudsonville, MI

7h•Onsite

About The Position

This role involves testing and repairing warranty returns, identifying root causes of failures, and performing automotive electronic wiring and installation. The technician will maintain communication between various departments, process warranty returns, and troubleshoot hardware, software, and systems. A key aspect of the job is providing customer support via phone and email, ensuring timely and professional responses, and maintaining a clean and organized work environment. The position also requires assisting other departments with special projects, training others, and adhering to work instructions.

Requirements

Associates Degree in Electronics Technician. Equivalent combination of education and experience may be considered
(3) Years of experience in repair of printed circuit boards
Basic understanding of Electronics Theory
(3) Years of automotive electronics installation experience
Customer service experience (phone related a plus)
Ability to read, write and speak English with a high degree of accuracy and clarity
Able to utilize magnification devices as an aid to troubleshoot and repair electronic circuit boards. This includes individual’s ability to maintain effective vision that affords the ability to work on fine pitched microscopic parts.
Ability to communicate failure codes and other pertinent repair data up line for continuous improvement.
Ability to work with people.
Able to read and understand an electronic schematic.
Proficient in troubleshooting and repairing electronic equipment, including SM circuitry.
Excellent soldering skills.
Customer Service experience via the phone.
Proficiency of the basic MicroSoft software packages including Word and Excel.
Excellent written and oral communication skills.
Able to multi-task in a fast-paced environment.

Nice To Haves

MECP, EVT or other related certifications a plus

Responsibilities

Test and repair warranty returns finding root failure causes.
Schedule daily work assignments and projects directed by the Technical Support Manager, as well as be able to schedule assignments independently with some direction.
Maintain productivity.
Accurate recordkeeping.
Able to perform automotive electronic wiring and installation of electronic devices.
Maintain a high level of communication between Product Development, Quality, and Production departments.
Maintain proficiency in customer contact and support.
Process warranty returns.
Processes Receivers and Receiving Inspections.
Must be able to troubleshoot and analyze hardware, software, and systems over the phone and on the bench.
Must be able to successfully resolve customer issues.
Ensure department equipment is operated and maintained properly.
Timely and professional email response for warranty, troubleshooting, and general customer assistance.
Perform other tasks as assigned.
Maintain a clean and organized working environment.
Assist the Product Development, Manufacturing, and Sales departments with special projects.
Able to read and follow SoundOff Signal Work Instructions.
Willing to train others.
Able to perform job consistently and without excessive absenteeism or tardiness.
Other duties as assigned.