Electronic Trading Service & Solutions Specialist
About The Position
The Electronic Trading Service & Solutions Specialist serves as the primary liaison between the Electronic Trading Desk, Execution Consulting team, Sales Trading, Product Management, and Technology organizations. The role is responsible for supporting the day-to-day operation of the electronic trading platform, troubleshooting trading workflow issues, coordinating technology incidents, supporting OMS/EMS integrations, and assisting execution consultants with client analytics, platform onboarding, and service delivery. This individual combines strong technical aptitude with a deep understanding of electronic trading workflows and serves as an internal advocate for traders and consultants across the trading floor.
Requirements
- 3-5 years of experience in one or more of the following areas: Electronic Trading, Trading Technology, Production Support, Trade Desk Support, OMS/EMS Support, Market Structure, Execution Services
- Required securities licenses: Series 7, Series 63, Series 57
- Understanding of FIX protocol, Electronic order workflows, Smart Order Routing, Algorithmic execution, OMS/EMS environments
- Familiarity with SQL, Python, Splunk, TCP/IP networks, API integrations
- Equity market structure
- Order lifecycle
- Exchange routing
- ATS/Dark Pools
- Best Execution Concepts
- Institutional trading workflows
Nice To Haves
- Prior experience working at a broker-dealer, online brokerage platform, or electronic trading firm.
- Experience supporting or working with EMS or OMS platforms.
- Strong understanding of institutional electronic trading workflows.
- Ability to communicate effectively with traders, sales traders, execution consultants, product managers, and technology teams.
- Demonstrated ability to troubleshoot trading workflow, connectivity, and platform issues in a time-sensitive environment.
- Python programming and advanced Excel (VBA/macros) skills are a strong plus, with ability to develop automation tools to streamline workflows
- Experience monitoring trading infrastructure, server health, and application performance
Responsibilities
- Serve as first point of contact for electronic trading inquiries and workflow issues.
- Partner directly with traders, execution consultants, and sales traders to resolve platform-related questions.
- Escalate production issues to technology teams and manage resolution through completion.
- Coordinate communication during trading incidents and service disruptions.
- Support algorithms, Smart Order Router behavior, routing logic, and electronic order workflows.
- Assist with OMS/EMS onboarding and connectivity.
- Coordinate testing for platform enhancements and releases.
- Track execution platform issues and recurring themes.
- Work closely with Trading Technology, Infrastructure, Networking, Market Data, and Vendor Management.
- Assist with FIX-related troubleshooting, Connectivity issues, OMS/EMS workflow support, and Trading system testing.
- Gather trader and consultant feedback.
- Identify areas for platform enhancement.
- Help prioritize service improvements.
- Track production issues and recurring workflow challenges.
Benefits
- medical, dental & vision coverage
- 401(k)
- life, accident, and disability insurance
- wellness programs
- paid time off packages that include planned time off (e.g., vacation)
- unplanned time off (e.g., sick leave)
- paid holidays
- paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
