Electronic Servicing Representative

Webster First Federal Credit Union•Worcester, MA

1d•$21 - $25•Onsite

About The Position

Webster First Federal Credit Union is seeking a detail-oriented, service-driven Electronic Servicing Representative to support operational banking functions. The role processes financial transactions, supports debit card services, manages ACH operations, and handles digital and paper-based banking functions. Cross-training and collaboration are valued, with an emphasis on accurate, timely, member-focused operations.

Requirements

High school diploma or GED.
Strong attention to detail and ability to follow written and verbal instructions.
Excellent problem-solving skills and ability to analyze information and draw valid conclusions.
Ability to communicate clearly and professionally with colleagues and members.
Proficiency with Microsoft Excel and Word.
Punctuality, reliability, and a strong work ethic.
Ability to arrive promptly for scheduled shifts.

Nice To Haves

Previous experience in a credit union or financial institution.

Responsibilities

Process ACH receiving, origination, and return transactions via EasCorp and Synergy.
Reconcile cash advances.
Process Regulation E disputes involving ATM/debit cards and unauthorized ACH transactions.
Order and maintain debit and ATM cards.
Process and post mobile and remote deposit applications and transactions.
Reconcile in-clearing items and return unprocessed items to EasCorp, including check adjustments.
Maintain Overdraft Privilege programs, including account monitoring.
Report negative accounts to Collections and Efunds.
Respond to member and branch inquiries and research ACH and debit card transactions.
Cross-train across operational functions to support team coverage as needed.
Promote BSA compliance by following applicable BSA and OFAC regulations and assisting the BSA Department with relevant departmental tasks.
Protect member and employee information by following information-security and physical-security policies, procedures, and applicable regulations, and complete required annual training.
Perform other duties as assigned.