Electronic Services Specialist

Equity Bank•Wichita, KS

1h•Onsite

About The Position

Electronic Services Specialist is primarily responsible for assignments relating to ACH processing, Exceptions regarding ACH and Check items and Wire Transfer support. The Electronic Services Specialist delivers exemplary customer service to both internal and external customers and provides support for a variety of complex customer/department requests and issues daily.

Requirements

High School required; Bachelor’s preferred
Minimum 2 or more years of previous work experience in a financial institution or related industry
Knowledge of Electronic Banking Services
Professional self-starter who can work independently - yet demonstrates teamwork in facilitating workflow
Understands how to prioritize effectively and remains both focused and organized when faced with the pressure of continuous deadlines and requests
An excellent communicator who has above average written and verbal communication skills; a person who pays continuous, high-level attention to detail and always presents a professional, business-like manner
Must have strong proficiency in various PC applications, including MS Office Suite
Experience with ACH payments
Attention to detail with ability to self-motivate and prioritize tasks
Ability to learn and comprehend new system processes
Team player
Reliability, flexibility, professional etiquette and sound judgment are important
Familiarity with state and federal banking regulations
Problem solving, logic and basic mathematical computation skills.

Nice To Haves

Accredited ACH Professional (AAP) certification a plus

Responsibilities

Participates in the daily workflow related to ACH processing involving handling of transmission files and rejects.
Review, analyze, and process various ACH listings and reports to ensure appropriate actions are taken.
Processes incoming and outgoing wire transfers initiated by both customers and branches within set deadlines.
Provides prompt and accurate service to bank personnel with requests, inquires, and problems concerning electronic payment services provided by the bank.
Act as an owner of the bank to ensure all regulations, policies, and procedures are followed.
Represent the bank in a courteous and professional manner.
Make recommendations to management regarding potential process/workflow improvements.
Perform other duties as assigned or required.