Electronic Services Specialist I

Redwood Credit Union•Santa Rosa, CA

7d•Onsite

About The Position

Redwood Credit Union is looking for an Electronic Services Specialist I, who will be responsible for performing a variety of processing duties within the Electronic Services Department. This entry level position supports the Electronic Services team with semi-routine items and payment processing for Mobile deposit, ATM, fraud review, accounting, and clerical functions.

Requirements

Knowledge of a PC with the use of word processing and spreadsheet software.
Basic knowledge of financial services, with the ability to understand the implications of Credit Union industry and regulations, terminology, and procedures and how to apply them.
Basic processing knowledge of checks, ACH, bill pay and MDC.
Responsible for understanding and complying with Regulation CC and BSA.
Ability to independently detect at-risk transactions and accounts.
Ability to make sound judgments to prevent losses to Credit Union.
Ability to analyze processes and recommend changes for efficiency and service.
Ability to work independently in a fast-paced and high-volume environment.
Ability to accurately calculate interest and dividends and make mathematical computations.
Ability to troubleshoot a wide variety of Member account discrepancies while being sensitive to Member issues, confidentiality, and discretion.
Ability to communicate effectively both verbally and in writing.
Ability to establish and maintain effective working relationships with a diverse group of people.
Ability to work a rotating schedule which will include working on rotating Saturdays.
Experience at a financial institution is required.

Nice To Haves

One year experience in customer service, accounting or closely related field with knowledge of Branch or back-offices functions is preferred.

Responsibilities

Provide superior service that meets RCU Service Standards and Values to Members and team members of Redwood Credit Union.
Provide general support processing for check and ACH processing.
Monitor and analyze high risk transactions and alerts to prevent fraud in MDC and ATM deposit channels.
Make effective decisions to restrict accounts as needed to prevent fraud and losses to the Credit Union.
Analyze check deposit trends and patterns to provide better Member experiences.
Perform detailed review of check image processing, corrections, and adjustments.
Analyze ACH mismatch report and appropriately block unauthorized transactions.
Support, balance and reconcile Lockbox processing and payment corrections.
Accurately process sensitive financial transactions for accounting department, payroll, wires, and GL entries.
Process corrections and adjustments to accounts and loans.
Coordinate and balance exception payrolls with employers. Monitor payroll calendar and work with employers to resolve issues or delays.
Process foreign collections and exchange rate conversions.
Research and resolve Members' problems and complaints.
Provide problem resolution and direction to other departments and branches regarding Member inquires, concerns and issues.
Post, balance, and maintain daily work with proper documentation.
Scan Electronic Services forms and documents for long-term retention.
Process Electronic Services mail and supply orders.
Maintain and destroy branch capture checks for RCU.
Support and answer the Electronic Services phone que.
Assist with projects.
Cross train in Electronic Services department to provide phone support to Members and Branches. Assist as back-up during vacation or illness when needed.
Train branches and staff as needed in Electronic Services processes and procedures.

Benefits

Competitive medical, dental, and vision insurance, mental health offerings
Employee performance incentive plan
Salary Advancement– Merit increase based on performance
401(k) program with employer match
Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
RCU employees are eligible for a 1% discount on all recreational or boat loan products
2% discount off Visas and LOC Loans through RCU
0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
0% interest on garment, fitness, or home office equipment loan of up to $500
100% financing for employee purchased homes!