Electronic Security Technician
About The Position
The Electronic Security Technician installs, troubleshoots, and maintains electronic communication and security systems, and communicates system performance to customers. The role includes working to GSSC’s quality standards while minimizing downtime and maximizing system performance. Technicians are expected to model professionalism, continuous learning, effective conduct, personal effectiveness, strategic thinking, and GSSC’s Core Values and respectful corporate culture. The position involves installing and programming equipment and wiring, testing and troubleshooting systems, training customers, coordinating job status and changes with project teams, and completing project documentation and closeout. The technician manages truck stock, materials, tools, and company equipment; supports preventative maintenance; and may lead projects individually or with a team. Regular on-call rotation, including at least one holiday per year, is required, with additional pay for on-call duties. Some out-of-town travel is required. The position has an 85% billable expectation and requires flexibility to meet client needs.
Requirements
- Valid state driver’s license with a clean driving record.
- Associate degree, or at least 2 years of related experience and/or training, or an equivalent combination of education and experience.
- Ability to read blueprints and diagrams.
- Ability to establish credibility as an effective listener, problem solver, and leader.
- Ability to perform ladder work, operate scissor and boom lifts, move boxes, and lift up to 50 pounds.
- Flexible and adaptable, with the ability to manage change in a growth-oriented environment.
- Availability for the on-call rotation throughout the year, one week at a time, including at least one holiday per year; the rotation may begin within 3 months of employment.
- Strong customer service skills and results orientation.
- Strong conflict-management and problem-solving skills.
- Strong attention to detail.
- Strong interpersonal skills.
- Excellent written and oral communication skills.
- Comfort working in a results-based environment where success can be measured.
- Ability to pass a background check.
- Willingness to maintain a positive, supportive, and collaborative mindset and live the company’s core values.
Nice To Haves
- Power Limited Technician (PLT) registration, or willingness to achieve PLT within 36 months of hire or the minimum time required to qualify in the state of employment.
- BICSI certification.
- NICET certification.
- Computer or networking experience.
Responsibilities
- Perform all duties required of Security Installation Technicians.
- Install and pull wire according to specifications.
- Install, mount, and wire system equipment.
- Program systems.
- Test equipment after termination to confirm system performance.
- Verify signals, test systems, and troubleshoot issues.
- Educate and train customers on system operation and functionality.
- Communicate daily with the Project Manager regarding delays, requirements, and job status.
- Ensure jobs are completed within the estimate for each phase.
- Collaborate with Sales, Systems Engineers, and Project Managers on change orders, compliant startup, closeout, and turnover to the client.
- Manage individual truck stock inventory, materials, tools, and company equipment.
- Read and interpret wiring diagrams, schematics, and blueprints.
- Redline prints, wiring diagrams, schematics, and blueprints for as-builts.
- Comply with GSSC and client safety programs.
- Participate in the on-call rotation; on-call duties receive additional pay.
- Assist with preventative maintenance of customer equipment.
- Represent GSSC to customers with consistent professionalism.
- Lead projects independently or with a team.
- Document daily activity in the ERP system and communicate with Project Managers and/or Service Coordinators.
- Meet the 85% billable expectation and schedule work flexibly to meet client needs.
- Coach and mentor colleagues and offer constructive suggestions to improve client and company results.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision coverage.
- 401(k) with company match.
- Company-paid vehicle.
- Fuel card.
- iPhone.
- iPad.
- Short-term disability.
- Company-paid long-term disability.
- Company-paid life insurance.
- Competitive paid time off.
- Eligibility for an incentive bonus.
- Employee referral and retention bonus program.
- Employee recognition program.
- Additional pay for on-call duties.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
