Electronic Security Service Coordinator - Dallas
About The Position
Integrated Protection Systems (IPS), a rapidly expanding security systems integrator, is looking for an experienced service coordinator who wants to grow into a technical leader. IPS installs and services advanced security technologies across multiple industries including housing, hospitality, gaming, and municipal sectors. We are headquartered in Minnesota and work on projects nationwide with employees in Minnesota, Florida, Georgia, North Carolina, Tennessee, Texas, Arizona, and Colorado. Your day-to-day work will be diverse and technically engaging. You’ll collaborate with experienced project managers and electronic technicians to resolve service and repair issues for our customers.
Requirements
- At least 2 years recent experience with access control and camera systems
- Some experience managing requests for service and repairs
- Strong IP networking, computer, and software skills
- Thorough knowledge of office productivity tools including the MS Office Suite
- Self-motivated and eager to build a career in the electronic security/low-voltage field
- Comfortable working as part of a team
- Excellent customer service and communication skills
- Strong organization skills and can follow procedures
- Passion for technologies like access control, surveillance, security, electronics, and networking
- Can pass a background check and drug screen
Responsibilities
- Field all incoming requests for service and repair of camera, access control, burglar alarm, network, and Wi-Fi systems
- Resolve basic service requests and customer inquiries
- Assign and schedule service tasks to remote or field service technicians
- Coordinate parts deliveries for field service
- Provide troubleshooting assistance and resources to field service technicians
- Communicate scheduling and service resolution details with customers
- Document all details of service tickets
- Verify quality of completed service work
- Verify service charges and submit tickets for billing
- Provide quotes for out of warranty service requests
Benefits
- Flexible Paid Time-Off
- Paid Holidays
- 100% employer-paid health & dental insurance for employees
- Employer-matched retirement plan
- Company-sponsored training & certifications
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
