Electronic Security Service Coordinator - Phoenix

Integrated Protection Systems•Phoenix, AZ

4d•Remote

About The Position

Join a Growing Team Building the Future of Security Technology Are you driven, curious, and excited by the idea of working with cutting‑edge electronic and security systems? Do you want a career where every day brings a new challenge — and where your expertise actually matters? Integrated Protection Systems (IPS), a rapidly expanding security systems integrator, is looking for an experienced service coordinator who wants to grow into a technical leader. We’re committed to investing in your future with professional training, certifications, and opportunities to advance. Why You’ll Love Working at IPS A company that puts people first. IPS is a family‑oriented organization committed to the well‑being and long‑term success of our team members. A strong culture of growth and recognition. We offer advancement opportunities, longevity bonuses, monthly employee recognition, regular performance reviews, and ongoing training and certification. A commitment to safety and service. We maintain an excellent safety record and deeply honor those who have served, including military families. About IPS Integrated Protection Systems, Inc. installs and services advanced security technologies across multiple industries including housing, hospitality, gaming, and municipal sectors. We are headquartered in Minnesota and work on projects nationwide with employees in Minnesota, Florida, Georgia, North Carolina, Tennessee, Texas, Arizona, and Colorado.

Requirements

At least 2 years recent experience with access control and camera systems
Some experience managing requests for service and repairs
Strong IP networking, computer, and software skills
Thorough knowledge of office productivity tools including the MS Office Suite
Self-motivated and eager to build a career in the electronic security/low-voltage field
Comfortable working as part of a team
Excellent customer service and communication skills
Strong organization skills and can follow procedures
Passion for technologies like access control, surveillance, security, electronics, and networking
Can pass a background check and drug screen

Responsibilities

Field all incoming requests for service and repair of camera, access control, burglar alarm, network, and Wi-Fi systems
Resolve basic service requests and customer inquiries
Assign and schedule service tasks to remote or field service technicians
Coordinate parts deliveries for field service
Provide troubleshooting assistance and resources to field service technicians
Communicate scheduling and service resolution details with customers
Document all details of service tickets
Verify quality of completed service work
Verify service charges and submit tickets for billing
Provide quotes for out of warranty service requests