Electronic Security Project Specialist

Convergint Career•Des Moines, IA

12d•Onsite

About The Position

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Security Specialist to join our amazing culture. In this role, you will support the installation, programming, system start-up/check-out, certify, and customer train on assigned projects, including small to large projects that vary in complexity. As a Security Specialist, you are part of a dynamic team that allows you to grow as Convergint grows. Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers. Support Installations either hands-on, training new colleagues, or help over the phone. Perform inspections, test & commission systems, and support a variety of standard and non-routine systems and equipment which may include physical or electronic security, fire alarm & life safety, and/or building automation. You are a key interface for the provision of support and is accountable for maximizing customer satisfaction. Reads basic blueprints, schematics, manuals, and other specifications to determine installation procedures; Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools. You are a key source of understanding security hardware for installation and service best practices. Your strengths include system knowledge, inspections, hardware functionality & compatibility, low-voltage circuitry understanding and system theory of operations. See the big picture of how the system should work for the customer and foresee issues if not used correctly. Acts as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service. Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work. May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements. Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines. Using technical knowledge, skills and experience, acts as a mentor to less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance. Performs other duties and responsibilities as requested or required.

Requirements

Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
Solid technical skills and experience fire alarm systems, and/or electronic security systems.
Solid programming skills and proven ability to troubleshoot problems and look for solutions.
To be a self-starter and work well with minimal supervision.
Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings; solid math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.).
Strong verbal, written and interpersonal communication skills.
Solid organizational skills and the ability to handle multiple projects simultaneously.
Advanced computer skills including familiarity with MS Office applications (Outlook, Word, Excel) and proficient in other relevant applications.
A valid driver’s license with a clean driving record.
Ability to travel locally to jobsites on a regular basis.
Minimal overnight travel may be required.
High School/GED or equivalent experience
3-5 years required

Nice To Haves

Relevant field service software programming experience
Product-specific certifications, Industry-specific certifications and/or licenses, Software House, Lenel, Genetec, Avigilon, Milestone, Alta, Verkada, March Networks, AXIS, Hanwha, etc...

Responsibilities

Support the installation, programming, system start-up/check-out, certify, and customer train on assigned projects including small to large projects that vary in complexity.
Support Installations either hands on, training new colleagues, or help over the phone.
Perform inspections, test & commission systems, and support a variety of standard and non-routine systems and equipment which may include physical or electronic security, fire alarm & life safety, and/or building automation.
Reads basic blueprints, schematics, manuals, and other specifications to determine installation procedures.
Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.
Acts as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.
Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
Acts as a mentor to less experienced staff.
May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
Performs other duties and responsibilities as requested or required.