Electronic Security Project Specialist

Convergint Career•Cedar Rapids, IA

22h•Onsite

About The Position

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Security Specialist to join our amazing culture. In this role, you will support the installation, programming, system start-up/check-out, certify, and customer train on assigned projects, including small to large projects that vary in complexity. As a Security Specialist, you are part of a dynamic team that allows you to grow as Convergint grows. For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers. Who You Are: You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Technician. Who We Are: With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

Requirements

Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
Solid technical skills and experience fire alarm systems, and/or electronic security systems.
Solid programming skills and proven ability to troubleshoot problems and look for solutions.
To be a self-starter and work well with minimal supervision.
Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings; solid math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.).
Strong verbal, written and interpersonal communication skills.
Solid organizational skills and the ability to handle multiple projects simultaneously.
Advanced computer skills including familiarity with MS Office applications (Outlook, Word, Excel) and proficient in other relevant applications.
A valid driver’s license with a clean driving record.
Ability to travel locally to jobsites on a regular basis.
Minimal overnight travel may be required.
Education: High School/GED or equivalent experience
Minimum Experience: 3-5 years required

Nice To Haves

Relevant field service software programming experience
NICET I certification

Responsibilities

Support Installations either hands-on, training new colleagues, or help over the phone.
Perform inspections, test & commission systems, and support a variety of standard and non-routine systems and equipment which may include physical or electronic security, fire alarm & life safety, and/or building automation.
Act as a key interface for the provision of support and is accountable for maximizing customer satisfaction.
Read basic blueprints, schematics, manuals, and other specifications to determine installation procedures.
Interpret manuals, schematics, and wiring diagrams, and repair equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.
Act as a key source of understanding security hardware for installation and service best practices.
See the big picture of how the system should work for the customer and foresee issues if not used correctly.
Act as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.
Consult with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
Identify potential project risks, communicate to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
Using technical knowledge, skills and experience, act as a mentor to less experienced staff.
May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
Perform other duties and responsibilities as requested or required.