Electronic Security Operations Supervisor (Tech)

Per Mar Security Services•Duluth, MN

11d•Onsite

About The Position

Per Mar Security, an industry leader in providing integrated security solutions, is seeking hardworking, motivated people. Established in 1953, Per Mar Security Services is the largest, family-owned, full-service security company in the Midwest with more than 2,600 team members, operating in 25 branch locations. The company provides full-service security solutions for homes and businesses, including security officer services, smart home automation, burglar and fire alarms, access control, security cameras, alarm monitoring, investigative services, and background checks. The primary responsibility of this position is to supervise the installation and service departments of the branch. This includes mentoring and empowering employees so as to complete tasks in a highly efficient manner as well as working with customers to ensure the work completed exceeds their expectations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

3-5 years of experience as a lead technician, manager, or supervisor in the Electronic Security Industry
Solid knowledge of installation, design, and repair of Electronic Security Systems
High School Diploma or GED
Ability to obtain required industry licensures/certifications
Willingness to pursue NICET II certification within a specified timeframe
Valid driver's license
Strong mathematical skills and knowledge of fire and electrical codes
Excellent communication and interpersonal skills
Flexibility for occasional overnight travel

Nice To Haves

Technical training or related degree preferred
Passion for developing others and a track record of successful team leadership

Responsibilities

Supervise the installation and service departments of the branch.
Mentor and empower employees to complete tasks efficiently.
Work with customers to ensure completed work exceeds their expectations.
Cultivate a culture of continuous learning and improvement.
Empower the team to excel in system design, installation, inventory, and service.
Foster collaboration between Operations and all other teams, including Sales, Customer Service, and the Monitoring Center.
Develop and implement strategies to enhance employee skills and customer satisfaction.
Guide the enforcement of operations policies and procedures.
Inspire and motivate staff through effective hiring, training, and evaluation processes.
Spearhead initiatives to improve branch operations and customer support.
Mentor technicians in security technology and monitoring center operations.
Champion false alarm reduction efforts and service efficiency improvements.
Create personalized growth plans for team members.
Provide regular training opportunities to meet client and company needs.
Identify and nurture potential leaders within the team.
Foster a supportive environment that encourages innovation and problem-solving.
Conduct performance evaluations that focus on individual and team development.