Electronic Resources Management Assistant

University of Chicago•Hyde Park, IL

2d•Hybrid

About The Position

The Electronic Resources Management Assistant works under the supervision of the Electronic Resources Management Librarian and follows established procedures to perform a broad range of complex and routine acquisitions and electronic resources management processes. The role manages access to and maintenance of databases, e-books, and e-journals; resolves access problems; and gathers and analyzes statistics and data for renewals, annual reports, and special projects. The Assistant may hire, train, plan, and direct student employees performing routine library tasks. The position is part of the University of Chicago Library’s Technical Services Department. Its Electronic Resources Management unit handles the acquisition and ongoing management of electronic resources, including purchasing, access setup, discovery, renewals, and troubleshooting. The role is based in an office environment, with a hybrid arrangement of up to three days after an initial training period. The employee must work core hours Monday through Friday between 9:00 a.m. and 3:00 p.m.; the schedule is set upon successful hire.

Requirements

High school diploma or equivalent from an accredited institution.
Ability to learn and work with a variety of systems and software, including vendor systems and library management systems.
Intermediate knowledge of Microsoft Excel or other spreadsheet software.
Demonstrated initiative, accuracy, thoroughness, and ability to work independently and efficiently.
Strong interpersonal, verbal, and written communication skills.
Ability to establish and maintain relationships at all organizational levels.
Ability to be flexible and adapt readily to changes in technology and workflow.
Ability to use discretion and problem-solving in everyday tasks with confidence and openness to different possibilities.

Nice To Haves

Bachelor’s degree.
Familiarity with library-specific systems, databases, and other academic electronic resources.

Responsibilities

Manage assigned subscription renewals and cancellations, including requesting vendor quotes, retrieving usage data, obtaining approvals as needed, updating library systems, notifying vendors, and ensuring invoices are sent promptly for payment.
Assist patrons and library staff with electronic-resource access issues through the LibAnswers ticketing system, email, phone, and live video walkthroughs using Zoom or Teams.
Place orders, follow up on outstanding orders, ensure access is provided for new orders, and submit invoices for payment.
Create and update records in FOLIO to document purchases, subscriptions, and open access to resources.
Create and update records in discovery systems such as SFX and LibGuides to document holdings and make resources available to users.
Set up new platforms and troubleshoot authentication issues, working with vendors and the OpenAthens provider as needed.
Use vendor interfaces to find, download, and compile usage statistics from a variety of sources.
May hire, train, plan, and direct the work of student employees.
Perform other duties as assigned.