Electronic Payments Specialist

Royal Credit Union•Eau Claire, WI

11h•$20 - $22•Onsite

About The Position

Team Members are at the core of who we are; living our core values of making a difference, doing the right thing, making it easy, being caring, being friendly, nice, and respectful, and taking ownership. Perhaps Royal is the change you’re looking for. Royal Credit Union is looking for caring, energetic team members who want to create a positive impact in the lives of our Members. If you thrive on accuracy and enjoy helping others, this role is for you. Become an Electronic Payments Specialist at Royal Credit Union! In this role, you’ll support Members and team members with card products, check processing, and electronic transactions, while helping solve problems and keeping every transaction running smoothly and accurately.

Requirements

High School Diploma or Equivalent
One year Customer Service Experience
Must be bondable upon hire
Working knowledge of basic accounting principles and regulatory requirements for electronic payments and negative share accounts.
Strong sense of customer service with excellent written and verbal communication skills to support Members and team members.
Excellent time management and organizational skills; able to work efficiently in a high-volume environment under multiple deadlines and changing priorities.
Analytical and critical thinking skills to research, solve problems, and make decisions regarding complex daily work; effective problem-solving skills to identify, research, propose, and execute resolutions.
Readily learns new technologies and uses Royal’s digital solutions; works independently on assigned tasks within a team environment with meticulous attention to detail.

Nice To Haves

Associate's Degree in Accounting or Business Management
Experience working in a financial institution or related experience

Responsibilities

Provide multi-channel product support to Royal Credit Union team members and Members for all Royal's card products, check processing and electronic transactions.
Processing of daily manual payroll, transaction adjustments, and reviewing/maintaining reports.
Providing the highest level of service to internal and external members.
Answering questions, using logical reasoning to research and solve problems and perform transactions.