Deposit Operations & Delivery - Electronic Payments Manager

NBH Bank•Overland Park, KS

1d•Onsite

About The Position

As an Electronic Payments Manager, you will oversee the Bank’s ACH receipt and debit card dispute processing, ensuring accuracy, efficiency, compliance, and security across all transactions. This role leads the Electronic Payments team, manages support systems, and partners with internal stakeholders to deliver reliable, high-quality services. You will play a key role in risk management, operational excellence, and continuous process improvement to support the Bank’s growth and service standards.

Requirements

High School Diploma or equivalent
2+ years of ACH and/or Wire processing experience
Strong knowledge of electronic payment processing and banking operations
Strong leadership skills with the ability to motivate and develop team members
Proven ability to manage multiple priorities and meet deadlines
Proficiency in Microsoft Office and banking systems/applications

Nice To Haves

Bachelor’s degree in Business, Finance, or related field
1+ year of leadership or supervisory experience preferred
Bilingual language skills
Passionate and motivated self-starter
Strong work ethic and ability to complete work accurately
Ability to think logically in order to analyze situations and make sound decisions
Strong oral and written communication skills with the ability to clearly and concisely articulate issues.
Ability to handle multiple tasks simultaneously
Experience supporting ACH receipt, debit cards, and dispute management in compliance with Regulation E.
Capacity to work with multiple computer and software systems

Responsibilities

Oversee ACH receipt and debit card dispute processing operations, ensuring accuracy, timeliness, and compliance with internal policies and regulatory requirements
Lead and develop the Electronic Payments team, including performance management, workflow coordination, and continuous improvement
Manage support systems and related services to ensure efficient daily operations
Partner with clients and associates to resolve issues, support transactions, and maintain service excellence
Monitor risk, perform transaction analysis, and support fraud mitigation and compliance efforts
Support system enhancements, testing, and operational projects, including merger and acquisition activities
Prepare reporting and maintain documentation to support decision-making, audits, and regulatory requirements