Deposit Operations & Delivery - Electronic Payments Manager

NBH Bank•Overland Park, KS

1d•Hybrid

About The Position

As an Electronic Payments Manager, you will oversee the Bank’s debit card dispute processing and debit card support activities, ensuring accuracy, efficiency, compliance, and security across all transactions. You will also provide subject matter expertise in the oversight of policy and procedure pertaining to the bank’s ACH receipt activities. This role leads the Electronic Payments team, manages support systems, and partners with internal stakeholders to deliver reliable, high-quality services. You will play a key role in risk management, operational excellence, and continuous process improvement to support the Bank’s growth and service standards.

Requirements

High School Diploma or equivalent
Active Accredited ACH Professional (AAP) or Accredited Payments Risk Professional (APRP) certification
5+ years of ACH processing, debit card dispute processing, and/or debit card support experience
Strong knowledge of Regulation E and NACHA rules
Strong leadership skills with the ability to motivate and develop team members
Strong work ethic and ability to complete work accurately
Proven ability to manage multiple priorities and meet deadlines
Proficiency in Microsoft Office and banking systems/applications

Nice To Haves

Bachelor’s degree in Business, Finance, or related field
1+ year of leadership or supervisory experience preferred
Experience using FIS and Q2 Centrix DTS
Passionate and motivated self-starter
Ability to think logically in order to analyze situations and make sound decisions
Strong oral and written communication skills with the ability to clearly and concisely articulate issues.
Strong knowledge of Visa Rules
Ability to handle multiple tasks simultaneously

Responsibilities

Lead and develop the Electronic Payments team, including performance management, workflow coordination, and continuous improvement
Manage support systems and services related to debit card dispute processing, debit card support activities, and general ledger account balancing to ensure efficient daily operations
Partner with clients and associates to resolve issues, support transactions, and maintain service excellence
Operate as an effective communicator, who is able to stimulate and motivate others while building and maintaining relationships.
Detail work is a major focus of the job, and those details need to be handled quickly, correctly, and efficiently and working within established guidelines.
Take ownership in maintaining guidelines, structure, and established policies as you work with and for others.
Foster a work environment that champions the culture of the organization.
Provide guidance on the bank’s ACH RDFI practices to balance risk management with client service
Monitor risk, perform transaction analysis, and support fraud mitigation and compliance efforts
Support system enhancements, testing, and operational projects, including merger and acquisition activities
Prepare reporting and maintain documentation to support decision-making, audits, and regulatory requirements