Electronic Monitoring Technician Full-Time Indianapolis, Indiana

Track Group • Indianapolis, IN

9d • Onsite

About The Position

Track Group Inc., a global leader in the provision of advanced electronic monitoring and supervision solutions to the criminal justice/corrections market, is seeking an Electronic Monitoring Technician for its Indianapolis team. For over 27 years, Track Group has provided clients with reliable location tracking devices, flexible software, analytics, and app-driven monitoring solutions, along with multi-level support services. The company has a proven record of success leveraging new tracking technologies to create valuable solutions for customers and maximize investment returns for shareholders. This position is responsible for the installation, maintenance, and removal of tracking devices for clients that are court ordered to electronic monitoring (GPS or Home Detention) and/or alcohol monitoring in Marion County, Indiana. This position is located in our Indianapolis, IN office, and is a hands-on position.

Requirements

• Must be a quick learner, reliable, and self-started.
• Must be able to type at least 45 words per minute.
• Multi-task in a fast paced environment and navigate on computer databases such as Excel and software programs used for monitoring clients.
• Additional skills and abilities include communication skills and interpersonal skills.
• Knowledge of standard policies and procedures.
• Excellent phone and communication skills.
• Must be able and willing to work 2nd shift (2:00pm to 10:00pm).
• All chosen applicants must pass a drug screen and background check required for this position.
• Minimum educational requirements High School Diploma/equivalent.

Responsibilities

• Install and remove electronic monitoring equipment and/or alcohol monitors in accordance with the contractual guidelines with Track Group’s client you are assisting.
• Input data into computer software for monitoring purposes and in an excel sheet for inventory purposes.
• Troubleshoot equipment problems and perform routine equipment inspections to identify tampering or device malfunction.
• Effectively communicate with clients to provide support and guidance on the equipment.
• Properly clean equipment.
• Collect fees from clients on home detention and/or alcohol monitoring and for lost or damaged equipment.
• Working in the Logistics Center as needed.
• Triaging returned GPS units and getting them ready to be deployed back into the field.

Benefits

• Paid vacation days
• Observing 12 major holidays per year
• Access to Medical, Dental and Vision insurances with a company contribution for you and any covered dependents
• Life Insurance
• Short-Term Disability Insurance
• Employee Assistance Program provided to you at the company’s expense
• Ability to contribute to a company sponsored 401(k) retirement plan with a company match on your contributions
• Opportunities for growth along our clearly defined Career Path, including mentorship and leadership development programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED