Electronic Fraud Specialist - Highland Downers Grove
About The Position
The Electronic Fraud Specialist is an entry‑level role that supports the Bank’s efforts to identify and respond to potential fraud across digital banking channels. This position is responsible for reviewing account activity, identifying suspicious transactions, contacting customers to verify activity, and partnering with internal teams to take appropriate action. The Specialist works within established policies, procedures, and guidelines to review alerts, document findings, and escalate concerns as needed. This role develops foundational fraud‑detection skills by assisting with fraud trend analysis, maintaining accurate case records, and supporting timely resolution of fraud‑related issues, while delivering a positive and professional customer experience.
Requirements
- High school diploma or GED and two or more years of related retail banking experience.
- Working knowledge in using core banking (Jack Henry) and fraud‑monitoring software, YellowHammer, Banno, along with basic proficiency in Microsoft Office applications.
- Identifying potentially fraudulent activity through account and transaction review, with the insight to recognize when items may require further analysis or escalation.
- Effective written and verbal communication skills with the ability to work independently on assigned tasks and collaborate effectively in a team environment.
- Demonstrated attention to detail and accuracy with the organizational skills need to manage case documentation and follow established procedures.
- Solid analytical, investigative, and decision‑making abilities.
- Ability to work efficiently in a fast‑paced environment while prioritizing and managing multiple tasks.
- Basic understanding of banking products, services, and fraud‑prevention concepts.
- Capacity to recognize suspicious patterns or activity trends through routine account and transaction analysis.
Nice To Haves
- Bachelor’s degree in Criminal Justice, Business, Finance, or a related field.
Responsibilities
- Review mobile deposit items to identify potential fraud and determine the appropriate application of Regulation CC holds in accordance with policy and regulatory requirements.
- Validate the legitimacy of Zelle, bank‑to‑bank, and other electronic transactions through customer outreach and coordination with frontline teams.
- Handle inbound and outbound customer calls to clarify questionable activity and provide guidance as needed.
- Coordinate with internal partners to secure customer accounts and mitigate potential losses.
- Monitor daily fraud‑related reports for red flags across multiple channels, including mobile deposits, external transfers, Zelle, bill pay, and wire activity.
- Manage workload across case management systems, email communications, phone calls, and investigative tasks while meeting established timelines.
- Prepare documentation and refers activity that merit additional research to Fraud Investigator or Team Lead.
- Perform additional duties or projects as assigned by management.
Benefits
- Base pay: $24.81 - $ 31.00 per hour
- Commitment to fair and equitable pay practices
- Pay is dependent upon the pay range and the incumbent’s knowledge, skills and experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
