Electronic Flight Bag (EFB) Technician

Planned Systems International, Inc. • Hurlburt Field, FL

8d

About The Position

Planned Systems International (PSI) is an enterprise IT services company dedicated to designing, building, securing, and operating cutting-edge software solutions that drive mission success and operational excellence for Federal Government organizations. In this role, you’ll join a collaborative, innovative team supporting the Air Force Special Operations Command (AFSOC) and its global AFSOC Enhanced Mission Integration (AEMI) program. PSI is seeking an Electronic Flight Bag (EFB) Technician to play a key role on the Network/System Administration team—responsible for maintaining the AEMI Mobile Devices Manager and Mobile Content Manager used by all AFSOC Electronic Flight Bag users.

Requirements

• Security Clearance: Active T3 investigation, with the ability to obtain and maintain necessary security clearances as required for access to classified information.
• Certification: DoD 8570/8140 IAT II (e.g., Security+ CE).
• 2-4 years experience with VMWare Workspace One to manage Mobile Devices (Android and Apple).
• Knowledge and experience with Active Directory and Windows OS (2012 / 2016).
• Experience supporting MS Windows based computers and applications.
• General knowledge of how different IT systems interact.
• Ability to learn functions and troubleshooting of new Windows and Mobile-based Applications.

Nice To Haves

• Experience with other MDM platforms (MobileIron, Intune, BES, etc.) is highly preferred.

Responsibilities

• Provide Tier 2 support to AFSOC Electronic Flight Bag program.
• Maintain AFSOC Mobile Device Manager (VMWare Workspace One).
• Create and maintain reports related to mobile devices.
• Provide training to Support Personnel on usage and management of mobile devices.
• Support acquisition, configuration, and deployment of mobile devices for AFSOC.
• Assist Help Desk and Tier 3 Engineers with device, connectivity, and application troubleshooting.
• Use Workspace One to deploy and manage applications for End User Devices.
• Manage Apple Business Manager account.
• Create, integrate, and test device and application workflows.
• Establish and maintain professional business relationships with users, and distributors.

Benefits

• paid leave
• employer sponsored group medical
• dental
• vision
• short-term and long-term disability
• life insurance
• AD&D coverage
• legal services
• identity theft
• accident insurance
• Flexible spending account
• health saving account options
• 401(k) retirement plan with employer contribution match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed