Electronic Banking Specialist

Security First Bank•Rapid City, SD

3d•Onsite

About The Position

The Electronic Banking Operations Specialist plays a key role in supporting the bank’s consumer and commercial digital banking platforms. This position serves as a primary resource for both customers and internal teams, ensuring smooth operation of electronic banking services, assisting with system maintenance, and supporting the rollout of new digital products. The role requires strong analytical skills, a customer‑focused mindset, and the ability to navigate evolving banking technologies.

Requirements

High School Diploma or GED required
1–3 years of experience in banking, financial services, technology, or a related field.
Strong written and verbal communication skills.
Above‑average problem‑solving abilities and the ability to work independently with a high level of confidentiality.
Excellent time management, organizational, and interpersonal skills.
Solid understanding of deposit accounts, branch operations, banking technology, and regulatory impacts on internal processes.

Nice To Haves

Additional education in business, finance, or technology is a plus.
Familiarity with the bank’s current systems is preferred.

Responsibilities

Maintain, analyze, and troubleshoot electronic banking products and digital delivery channels.
Document issues and collaborate with Information Services to drive timely resolution.
Serve as the central communication point for electronic banking system updates, outages, and enhancements.
Assist with research, testing, and documentation during implementation of new digital channels or services.
Provide training and support to internal staff on electronic banking tools and processes.
Stay current on bank products, services, regulatory requirements, and compliance standards.
Identify opportunities to improve efficiency through critical thinking and strong organizational practices.
Manage multiple ongoing projects while demonstrating ownership of problem resolution.
Perform additional duties as assigned.