Electronic Banking Specialist

BankFirst Financial Services • Tuscaloosa, AL, US, AL

3d

About The Position

The Electronic Banking Specialist is responsible for the daily administration, risk mitigation, and maintenance of the bank’s digital platforms. This role serves as a secondary layer of support for branch staff and call center agents, while primarily managing high-risk workflows such as mobile deposits, limit increases, and fraud monitoring. You will serve as the technical backbone for our employees, ensuring that digital banking requests are processed accurately, securely, and within bank policy.

Requirements

• High School Diploma or equivalent
• Ability to operate computer equipment
• Knowledge of Microsoft and Google applications
• Strong verbal and written skills

Nice To Haves

• Previous banking experience
• Knowledge of banking systems

Responsibilities

• Manage Mobile Deposit registrations and process limit changes.
• Manage Bill Pay profile change requests and process limit changes.
• Monitor daily digital banking reports to identify unusual transaction activity.
• Review online banking history upon notification of a compromise to identify unusual transaction history.
• Extract and provide detailed activity logs to appropriate staff to assist in fraud investigations.
• Manage the information email account, providing professional, timely responses or routing to the correct department.
• Perform backend maintenance on user profiles, including adding/removing accounts, etc.
• Act as the Tier 2 resource for employees who require technical assistance or clarification on electronic banking procedures.
• May be assigned by the Electronic Banking Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED