Electronic Banking Service Representative

Wayne Bank • Honesdale, PA

19h

About The Position

This role is responsible for assisting customers with their requests via telephone, ensuring timely responses and directing calls to the appropriate service partners. The representative will provide seamless service according to established bank standards, focusing on online banking, mobile banking, and telephone banking customer service and maintenance. Additionally, the role involves performing various tasks related to the bank's central file, account maintenance, and new account processing for both new and existing accounts. A key responsibility includes managing the setup, customer service, and processing of electronic fund transfers for ACH and Wire processing, as well as Remote Deposit Capture, Positive Pay, and Treasury Management Services. The position also requires completing assigned reconcilements.

Requirements

• Excellent communication, organizational and interpersonal skills
• Moderate typing skills
• Moderate to advanced computer skills with knowledge of WORD and EXCEL required
• Comprehensive knowledge of all bank forms and documents
• A minimum of 1 year of prior banking experience required
• High School Diploma or equivalent

Responsibilities

• Assisting with customer requests via telephone
• Responding or directing calls to the appropriate service partners in a timely manner
• Providing seamless service for customer requests in accordance with established bank standards
• Handling online banking, mobile banking, and telephone banking customer service and maintenance
• Performing various assigned tasks related to the bank’s central file, account maintenance and new account processing for new and existing accounts
• Responsible for setup, customer service, and processing of electronic fund transfers for ACH and Wire processing
• Responsible for setup, customer service, and processing of Remote Deposit Capture, Positive Pay and Treasury Management Services
• Completing reconcilements as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED