Electronic Banking Representative - PA

Mid Penn Bank - Millersburg Branch•Halifax Township, PA

9d•Hybrid

About The Position

Mid Penn Bank is actively seeking an Electronic Banking Representative in Harrisburg, Halifax or Bristol, PA. The Electronic Banking Representative is responsible for performing various duties to support the electronic banking function while providing efficient and accurate electronic banking service to the company’s customers. As an integral member of the Electronic Banking team, this individual will assist other team members and the immediate supervisor to support department operations.

Requirements

A high school diploma or equivalent; specialized banking operations education and training.
A minimum of two (2) years' experience in related positions normally required.
Proficient reading, writing, grammar, and mathematics skills.
Proficient interpersonal relations and communicative skills.
Proficient computer skills.
Technical supervisory skills sufficient to provide guidance and training to Electronic Banking Representative(s).
Ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, handle or feel, and lift items weighing 40 lbs. or less.
Visual, auditory and speaking skills.
Must be authorized to work in the United States without sponsorship for a work visa by Mid Penn Bank currently or in the future.

Responsibilities

Assists customers with electronic banking programs and services.
Assists customers with telephone banking issues, including password resets, explaining system functionality, etc.
Performs file maintenance on system, such as adding and deleting accounts, changing member status or name and address and monitoring closed accounts.
Scans and imports documents to cold storage system.
Supports various programs and services relating to electronic banking including Internet Banking, Online bill pay, Mobile banking, Zelle®, External Transfer Services, Business Banking, interacting with Corporate Cash Management team members, interacting with Online account opening team members and supporting other electronic banking services as developed.
Participates in appropriate electronic banking related internal committee meetings.
Participates in testing and validating systems during conversions, upgrades, etc.
Maintains an awareness of new business opportunities with customers; actively refers customers to appropriate customer service personnel as warranted and when these opportunities are available.
Performs account reconciliation services.
Recommends improvements for the company’s electronic banking services as appropriate.
Answers calls and supports the Call Center team, as necessary, as well as financial center employees & operations teams. Assists callers or routes calls as appropriate. Helps caller with issues that are within knowledge and capability to assist.
Assists customers with electronic banking programs and services, including taking incoming and making outgoing calls to customers.
Responds to inquiries relating to his/her particular area, or to requests from other company personnel, customers, etc., within given time frames and within established policy.
Completes daily reports/reviews and completes tasks associated with each respective report.
Coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information.
Cross-trains in the Cards area, making outbound calls to customers related to fraud cases, ID verification, card service request forms, and other debit card assignments from time to time.
Remains aware of account changes and regulation changes as applicable to electronic banking services and supports development of changes in Electronic Banking Department procedures, as necessary.
Aids in reviewing, updating and writing SOX workflows as necessary, as well as assisting in updating daily workflow procedures.
Assists the immediate supervisor with various administrative tasks to support department operations, as directed; may also be assigned special projects.
Responsible for communication with all relevant department staff and supervisor regarding any issues/concerns, customer impacting contact.
Performs tasks, which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.
Regular and predictable attendance is required.