Electronic Banking Assistant Manager II

Arrow Bank NA•Glens Falls, NY

11h•$62,400 - $68,000

About The Position

The Electronic Banking Assistant Manager is responsible for supervising team, assisting, and supporting management team through project coordination, work review, and work organization to achieve optimum efficiencies in time and resources within department. Lead efforts designed to meet department and Company goals as identified by management team. Effectively collaborates with other departments as needed to understand impacts and ensure efficiencies.

Requirements

Associate’s degree or equivalent experience in banking
4 years of banking experience preferred
1 year of supervisory experience preferred
Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint); knowledge of banking-related software a plus
Strong communication skills, both verbal and written; demonstrated ability to interact confidently and professionally with colleagues, management, customers and other stakeholders
Ability to handle multiple tasks, prioritize work, and meet deadlines with attention to detail
Proven organizational, project management, analytical, research, and problem-solving skills
Extensive knowledge of banking rules and regulations with emphasis on NACHA Operating Rules, OFAC, BSA/AML, and Regulation E
Ability to work independently and as a collaborative team member with high degree of initiative and follow-through
Proficient with Microsoft Office Suite: Word, Excel, Outlook and PowerPoint; knowledge of banking related software a plus
Strong communication skills, both verbal and written; demonstrated ability to interact confidently and professionally with employees, management, customers and other stakeholders
Ability to handle multiple tasks, prioritize work, and meet strict deadlines with attention to detail skills
Proven organizational, project management, analytical, research, and problem-solving skills
Extensive knowledge of banking rules and regulations pertaining to deposit accounts with emphasis on Regulation E and Dispute Resolution
Ability to work independently and as a collaborative team member; initiative and follow-through key

Responsibilities

Assist management in defining roles and responsibilities of team members; manage, coach, counsel team to meet department goals and achieve performance standards; encourage continuous improvement and career development.
Collaborate with management team on formulation and implementing strategies and processes to increase efficiencies, improve customer service, create, and achieve department procedures and goals.
Oversee daily department operations, supporting strategic plan; day-to-day operations, projects, and special assignments .
Assist with the Sarbanes-Oxley (SOX) program, as well as working with other internal/external auditors supporting internal controls mitigating company risks.
Assist Manager to optimize departmental practices; identify/collaborate with other departments and key stakeholders to understand impact from projects and resolve issues to achieve optimal implementation outcome.
Research, propose, and implement changes necessary to stay current with regulatory requirements and compliance directives. Remain current on regulatory changes/guidance applicable to Electronic Banking.
Assist Manager to provide quality control review of designated work; ensure timely and accurate reporting.
Facilitate customer escalation calls and situations to ensure resolution and customer satisfaction, provide call center support as needed.

Benefits

Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
Medical, Dental, and Vision Insurance and Flexible Spending Plan
Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
Education and Tuition Reimbursement
Employee Assistance Program for our employees and their immediate family members

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