Regional Banking Manager II

S&T Bank•West Chester, PA

4d•Hybrid

About The Position

Supervise and manage a region of Community Branch Managers with effective coaching and guidance to achieve established Retail Goals. Designs and manages Retail product development and execution strategy.

Requirements

Proof of registration with the registry and verification of a unique identifier as established under the guidelines of the S.A.F.E. Act is required upon hire and/or must be obtained prior to performing the duties of a Mortgage Loan Originator, as defined by the Act.
This registration must be maintained annually in accordance with the S.A.F.E. Act

Responsibilities

Develops a strong Our Share Future Sales & Service culture throughout the branch and region with the review and inspection of Customer Insight surveys and adherence to the Services standards outlined in the Branch Playbook.
Assists and inspects the execution of sales skills and service standards in support of the Bank’s Our Shared Future purpose, five values and core drivers.
Uses personal and professional skills to solve problems, clear roadblocks to success, provide direction and clarification, act as information source, and communicate expectations and standards, and provide feedback on performance.
Reviews and recommends improved operating policies and ensures the proper implementation of approved changes.
Assists with operational excellence in resolution of operational and customer problems.
Conducts monthly managers' meetings, weekly manager conference calls, etc.
Coaches Community Banking Managers to achieve pre-determined branch sales goals.
Participates in a rotation schedule to attend new hire training and welcome new colleagues to the branch family.
Promotes teamwork and lateral service within branches.
Reviews, evaluates, and approves loans within specified lending limits.
Approves capital expenditures.
Assists branches in the recovery and prevention of fraud/loss.
Communicates with branch personnel to provide training and to review bank policies, product knowledge, and customer service responsibilities.
Ensures that branch personnel meet standards of professionalism.
Delegates appropriate duties and responsibilities to subordinates.
Instructs employees in time management techniques to help them complete their duties in an efficient manner.
Coordinates with Regional Management and Human Resources on branch staffing needs, including active recruiting.
Ensures staff development and handles succession planning and other personnel issues as needed.
Completes employee performance reviews and conducts interviews with employees to discuss performance, goals, and objectives.
Makes recommendations for branch personnel regarding employment, performance ratings, salary changes, promotions, transfers, and terminations - including personnel development and career planning.
Calls on existing and prospective bank customers in order to enhance relationships, develop new business, and increase bank market share.
Acts as a project manager on behalf of the Retail Division to include various bank-wide initiatives including Audit responses, product design, staffing consultation, sales strategies, etc.
When called upon, acts as a mentor to newer position Regional Managers.
Establishes a leadership role in civic and community functions to enhance image and develop business.
Interacts with other bank officers to further expand existing customer relationships and develop new contacts.
Maintains prescribed security controls to protect the branch against criminal and fraudulent operations and unnecessary risk or exposure.
Ensures that branch facilities are in good operational repair and recommends capital improvements.
Keeps informed of current developments and trends and federal and state regulations as they relate to all areas of branch operations.
Maintains a good working relationship with all bank employees.
Demonstrates the ability to work independently.
Works as a team player to contribute to the success of the department and in turn the organization.
Completes NMLS requirements as part of the S.A.F.E. Act certification.
Assumes additional duties as required.