Regional Banking Manager II

S&T BankWest Chester, PA
Hybrid

About The Position

Supervise and manage a region of Community Branch Managers with effective coaching and guidance to achieve established Retail Goals. Designs and manages Retail product development and execution strategy.

Requirements

  • Proof of registration with the registry and verification of a unique identifier as established under the guidelines of the S.A.F.E. Act is required upon hire and/or must be obtained prior to performing the duties of a Mortgage Loan Originator, as defined by the Act.
  • This registration must be maintained annually in accordance with the S.A.F.E. Act

Responsibilities

  • Develops a strong Our Share Future Sales & Service culture throughout the branch and region with the review and inspection of Customer Insight surveys and adherence to the Services standards outlined in the Branch Playbook.
  • Assists and inspects the execution of sales skills and service standards in support of the Bank’s Our Shared Future purpose, five values and core drivers.
  • Uses personal and professional skills to solve problems, clear roadblocks to success, provide direction and clarification, act as information source, and communicate expectations and standards, and provide feedback on performance.
  • Reviews and recommends improved operating policies and ensures the proper implementation of approved changes.
  • Assists with operational excellence in resolution of operational and customer problems.
  • Conducts monthly managers' meetings, weekly manager conference calls, etc.
  • Coaches Community Banking Managers to achieve pre-determined branch sales goals.
  • Participates in a rotation schedule to attend new hire training and welcome new colleagues to the branch family.
  • Promotes teamwork and lateral service within branches.
  • Reviews, evaluates, and approves loans within specified lending limits.
  • Approves capital expenditures.
  • Assists branches in the recovery and prevention of fraud/loss.
  • Communicates with branch personnel to provide training and to review bank policies, product knowledge, and customer service responsibilities.
  • Ensures that branch personnel meet standards of professionalism.
  • Delegates appropriate duties and responsibilities to subordinates.
  • Instructs employees in time management techniques to help them complete their duties in an efficient manner.
  • Coordinates with Regional Management and Human Resources on branch staffing needs, including active recruiting.
  • Ensures staff development and handles succession planning and other personnel issues as needed.
  • Completes employee performance reviews and conducts interviews with employees to discuss performance, goals, and objectives.
  • Makes recommendations for branch personnel regarding employment, performance ratings, salary changes, promotions, transfers, and terminations - including personnel development and career planning.
  • Calls on existing and prospective bank customers in order to enhance relationships, develop new business, and increase bank market share.
  • Acts as a project manager on behalf of the Retail Division to include various bank-wide initiatives including Audit responses, product design, staffing consultation, sales strategies, etc.
  • When called upon, acts as a mentor to newer position Regional Managers.
  • Establishes a leadership role in civic and community functions to enhance image and develop business.
  • Interacts with other bank officers to further expand existing customer relationships and develop new contacts.
  • Maintains prescribed security controls to protect the branch against criminal and fraudulent operations and unnecessary risk or exposure.
  • Ensures that branch facilities are in good operational repair and recommends capital improvements.
  • Keeps informed of current developments and trends and federal and state regulations as they relate to all areas of branch operations.
  • Maintains a good working relationship with all bank employees.
  • Demonstrates the ability to work independently.
  • Works as a team player to contribute to the success of the department and in turn the organization.
  • Completes NMLS requirements as part of the S.A.F.E. Act certification.
  • Assumes additional duties as required.
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