Electromechanical Field & Technical Support Technician – Industrial Automation Equipment
About The Position
As pro-beam continues to expand its installed base across North America, the company is strengthening its hands-on technical support and commissioning support capabilities within the US organization. This role is ideal for technically curious and hands-on candidates with experience in industrial equipment, field service, automation support, electromechanical troubleshooting, or machinery environments who are looking to continue growing within advanced industrial manufacturing and commissioning environments. The position focuses on startup support, troubleshooting, commissioning support activities, and customer-facing technical support for highly specialized welding and production equipment. The systems themselves are engineered and programmed by pro-beam’s teams in Germany, while the US-based team supports machine startup activities, troubleshooting, process support, and customer-site technical support in real production environments. This is not a pure PLC programming role and not a reactive 24/7 emergency service position. Instead, the role offers a balanced mix of planned customer projects, technical troubleshooting, machine support, customer interaction, and long-term technical development within a highly specialized industrial technology environment. New hires work closely alongside experienced engineers and technical teams during onboarding and customer deployments, allowing them to gradually build experience in commissioning, troubleshooting, and customer-site support activities over time.
Requirements
- Technical degree, certification, military technical training, or equivalent hands-on experience in Automation, Electrical Engineering, Mechatronics, Industrial Maintenance, or a related field
- Hands-on experience in industrial equipment, field service, electromechanical troubleshooting, automation support, machine assembly, industrial maintenance, or related environments
- Basic to intermediate PLC familiarity required; Siemens / TIA Portal experience is a plus
- Basic familiarity with HMI systems and industrial automation environments
- Strong troubleshooting mindset and interest in industrial machinery and machine startup activities
- Mechanical aptitude and willingness to work hands-on with complex industrial equipment
- Willingness to travel for customer projects and support assignments
- Customer-oriented, proactive, and comfortable working within interdisciplinary teams
- Interest in continuing to grow technically within advanced industrial manufacturing and commissioning environments
Nice To Haves
- Siemens / TIA Portal experience
Responsibilities
- Support machine startup and commissioning support activities internally and at customer sites
- Assist with troubleshooting electrical, automation, and machine-related issues during startup and service activities
- Support PLC and HMI-related adjustments as needed (Siemens / TIA Portal experience preferred; other platforms considered)
- Support machine optimization and troubleshooting efforts in customer production environments
- Support customer training for operators, maintenance personnel, and technical users
- Serve as a technical interface between customers, engineering, manufacturing, and service teams
- Support technical documentation and reporting activities
- Contribute to continuous improvement and troubleshooting efforts throughout the machine lifecycle
Benefits
- Overtime paid at 1.5x after 40 weekly hours
- PTO: 20 days
- 401(k) with company match (first 4%)
- Blue Cross / Blue Shield health insurance (including dental)
- Car allowance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
