Electromechanical-Field Service Technician

DOC Services•Huntsville, AL

29d

About The Position

DOC SERVICES performs preventative and reactive maintenance on electromechanical equipment in big-box retail stores. The company has more than 35 years of experience servicing over 1,500 stores across the United States and provides certified technicians and repair solutions intended to extend equipment life and reduce downtime. Electromechanical Field Service Technicians work from home and respond to customer service calls scheduled by their DSM. They perform a variety of reactive and preventative services, including electrical, mechanical, hydraulic, and pneumatic work. Equipment and response times vary according to customer and company needs. Technicians work independently with minimal supervision and travel to customer locations.

Requirements

High school diploma or GED.
At least two years of equipment repair experience, or a combination of training and experience.
Strong electrical and mechanical knowledge and the ability to read and understand schematics.
Ability to use computer applications, including Microsoft Office and call management software.
Knowledge and understanding of safety regulations related to equipment repair.
Strong organizational skills; self-motivated and detail-oriented.
Valid driver’s license, good driving record, and proof of insurance.
Satisfactory background check.
Professional appearance and behavior and a positive attitude.
Written, verbal, and electronic communication skills.

Responsibilities

Maintain, troubleshoot, and service equipment through billable work.
Follow OSHA, customer, and DOC safety regulations, including PPE requirements.
Respond to service calls within customer expectations and DOC requirements.
Submit required documentation to customers and DOC using a handheld device.
Perform cost-effective service and repairs while maintaining quality.
Seek timely technical support while onsite to avoid prolonging repairs.
Remain reachable by phone for reactive service repairs unless otherwise approved.
Order the correct parts needed for repairs.
Maintain and organize inventory so parts can be located quickly.
Arrive on time and prepared with tools, instructions, parts, and safety equipment.
Travel to and from customer locations.
Perform inventory reconciliation accurately and as scheduled.
Return parts as requested, following instructions and doing so in a timely manner.
As directed by the DSM, evaluate preventable service problems at customer locations and educate or make recommendations to customers.
Perform other duties as needed.