Electromechanical Field Service Technician III

Giesecke+Devrient•Denver, CO

19d

About The Position

A Level III Field Service Technician uses technical expertise and independent judgment to provide on-site servicing, installation, and repair of complex electromechanical equipment. The role supports customer satisfaction through data-driven tools, proactive attention to customer needs, and positive interactions. It addresses operational and maintenance issues, escalated technical and service concerns, and failures involving mechanical, hardware, software, and systems. The technician implements repairs to minimize downtime and prepares reports to analyze product failure trends and serviceability issues. The role also assists with training and developing less experienced field service technicians and serves as a communication link among technical support, management, and customers on technical matters and projects. Flexibility for long hours and travel is required. Work may be home-office-based or customer-site-based. Personal vehicle use, responsibility for a company fleet vehicle, and shift work may be required depending on business needs. Travel may be within the home territory or to other areas, including coverage for other Field Engineers during vacations or illnesses.

Requirements

High school diploma or GED required.
Minimum of four years of relevant work experience, including at least two years in a field service environment.
Hands-on experience with electromechanical equipment is essential.
Previous experience in customer-facing roles is required.
Proficiency in electromechanical troubleshooting, understanding of electronic principles, and working knowledge of computer systems, PCs, and networking.
Strong oral and written communication skills.
Ability to use a laptop or tablet for administrative and diagnostic tasks.
Willingness to provide personal information and obtain Gaming Licenses in required jurisdictions for Commercial Field Service Technicians.
Flexibility to travel as required, including travel outside the home territory when needed.
Flexibility for long hours; shift work may be required.

Nice To Haves

Associate degree or trade/technical school certificate or diploma.
Experience with solenoids, belts, rollers, bearings, pneumatics, and guides.

Responsibilities

Apply company policies and procedures to complete routine tasks effectively.
Respond promptly to service calls, perform equipment maintenance at customer sites, and assist operators with operational issues.
Represent the company professionally at all times.
Complete record-keeping, reporting, and inventory management accurately and promptly.
Develop and maintain technical competence through formal training programs, on-site training, and hands-on experience.
Comply with confidentiality policies and customer procedures, including Custody and Control Procedures.
Manage parts inventory, coordinate shipments for repair and replenishment, and oversee tool and test-equipment inventory.
Record maintenance activities using approved methods and procedures.
Follow escalation procedures, resolve issues promptly, and communicate in a timely manner with designated company personnel and customer management.
Promote customer satisfaction through open communication and proactive attention to customer needs.
Assist with on-site training of less experienced field service technicians.
Travel as needed to support business needs, including coverage for other Field Engineers during vacations or illnesses.
Perform activities safely and adhere to company safety policies and procedures.
Complete other duties as assigned.
Provide on-site servicing, installation, and repair of complex electromechanical equipment; diagnose failures and implement repairs to minimize downtime.
Prepare reports to analyze product failure trends and serviceability issues.
Act as a communication link between technical support, management, and customers on technical matters and projects.