Electromechanical Field Service Technician III

Giesecke+Devrient•Arvada, CO

20d

About The Position

A Level III Field Service Technician provides on-site servicing, installation, and repair of complex electromechanical equipment, using technical expertise and independent judgment. The role supports customer operations and maintenance, addresses escalated technical and service concerns, diagnoses mechanical, hardware, software, and system failures, and completes repairs to minimize downtime. It also involves preparing reports on product failure trends and serviceability issues, assisting with on-site training and development of less experienced technicians, and serving as a communication link among technical support, management, and customers on technical matters and projects. Flexibility for long hours and travel is required. The position may be home office-based or customer site-based. Personal vehicle use or responsibility for a company fleet vehicle may be required depending on business needs. Shift work may be required. Commercial Field Service Technicians may need to provide personal information and obtain gaming licenses in required jurisdictions.

Requirements

High school diploma or GED.
At least four years of relevant work experience, including at least two years in a field service environment.
Hands-on experience with electromechanical equipment.
Proficiency in electromechanical troubleshooting, understanding of electronic principles, and working knowledge of computer systems, PCs, and networking.
Previous experience in customer-facing roles.
Strong oral and written communication skills.
Ability to use a laptop or tablet for administrative and diagnostic tasks.
Willingness to provide personal information and obtain gaming licenses in required jurisdictions for Commercial Field Service Technicians.
Flexibility to travel and work long hours as required.

Nice To Haves

An associate degree or trade/technical school certificate or diploma.
Experience with solenoids, belts, rollers, bearings, pneumatics, and guides.

Responsibilities

Apply company policies and procedures to complete routine tasks effectively.
Respond promptly to service calls, maintain equipment at customer sites, and assist operators with operational issues.
Represent the company professionally.
Complete record-keeping, reporting, and inventory-management tasks accurately and on time.
Develop and maintain technical competence through formal programs, on-site training, and hands-on experience.
Follow confidentiality requirements and customer procedures, including Custody and Control Procedures.
Manage parts inventory, coordinate repair and replenishment shipments, and oversee tools and test equipment inventory.
Record maintenance activities using approved methods and procedures.
Follow escalation procedures, resolve issues promptly, and communicate in a timely manner with designated company personnel and customer management.
Promote customer satisfaction through open communication and proactive attention to customer needs.
Assist with on-site training of less experienced field service technicians.
Travel as needed to support business needs, including covering for other Field Engineers during vacations or illnesses, within the home territory or elsewhere.
Perform work safely and comply with company safety policies and procedures.
Complete other duties as assigned.