Electrician

Ostrom Services•Roanoke, VA

14h•Onsite

About The Position

Ostrom is seeking a skilled Electrician to perform maintenance and service calls as scheduled by Dispatch. The primary goal of this role is to create a 5-star customer experience by communicating expectations, asking thoughtful questions, and offering options based on the customer's wants and needs. The Electrician performs maintenance calls and service calls as scheduled by Dispatch. The primary goal for the electrician is to create a 5-star customer experience by communicating expectations, asking thoughtful questions, and offering options based on the customer's wants and needs.

Requirements

High school diploma or GED required
Electrical licensing as required by municipality (State, County, and/or City)
Ability to lift 50 or more pounds
Must be able to use a computer tablet and smartphone, and read a map or follow GPS
Valid driver's license and insurable driving record
Neat, clean, professional appearance and excellent interpersonal communication skills with a desire to exceed client expectations and function in a team environment
Must be 18 years of age or older to apply

Responsibilities

Perform maintenance and service calls as directed by dispatch, with on-time arrival at the first call each day and accurate ETAs communicated for the remainder of the day
Use the expectation card upon arrival to inform the customer what they can expect during the call
Perform a thorough inspection of the electrical system on every call, following the evaluation checklist and notifying the customer of any issues found
Provide customers with ABC options based on their wants and needs
Provide customers with information and pricing on service agreements, accessories, and other comfort improvements
Install electrical projects including panel upgrades, rewires, device replacements, lighting, and other residential electrical improvements
Perform commercial electrical service and installation work as assigned
Perform generator diagnostics, maintenance, repairs, and full generator installations in accordance with manufacturer and company standards
Debrief with dispatch upon completion of each call and communicate replenishment of parts used; follow PO process for non-truck stock parts
Ensure the customer's home is protected and in the same or better condition upon completion of work
Keep the vehicle stocked, accurately inventoried, clean, and in safe working order; pass quarterly vehicle inspection
Return defective warranty parts and unused inventory to the branch
Accurately complete all required documentation, checklists, paperwork, hours, and materials records
Maintain a professional image at all times by wearing company-approved uniforms
Participate in company training classes and follow all safety policies and procedures