Electrical Technical Support Specialist

SJE Inc.•Detroit Lakes, MN

2d•$21 - $24•Onsite

About The Position

We are looking for a Technical Support Specialist to support our SJE Rhombus brand. This role will work out of our Detroit Lakes, MN location. As our Technical Support Specialist, your primary role will be to assist customers via phone or email with their technical questions about our electrical control panels. You will also accurately process orders along with creating Bill of Materials and electrical schematics. You will maintain customer contact and case records using incident tracking software and generating reports as requested. You will serve as a service contact for our Controls and Level-Sensing Technology products.

Requirements

Exceptional communication and troubleshooting skills
Knowledge of product offers
A technical mindset and a keen eye for detail
Comfortability with computers and software to perform job tasks
Experience building control panels or electrical components
The willingness to be part of a team but also be able to work independently
A high school diploma or GED is required.

Nice To Haves

Familiarity with AutoCAD Electrical
A 2-year degree in Electronics or Electrical Technology or equivalent degree and 1-2 years of experience are preferred.

Responsibilities

Assist customers via phone or email with their technical questions about electrical control panels.
Accurately process orders.
Create Bill of Materials and electrical schematics.
Maintain customer contact and case records using incident tracking software.
Generate reports as requested.
Serve as a service contact for Controls and Level-Sensing Technology products.