Electrical Service Manager (33837)

CEC FACILITIES LLC•Irving, TX

7d•Hybrid

About The Position

As a successful Service Manager at CEC, you are expected to manage all aspects of the service department to ensure its continued profitability and growth. This includes but is not limited to, overseeing the daily dispatching and efficiencies of our service technicians and department, reviewing all billing and warranty claims, interaction with other managers in respect to their warranty, start up and installation needs.

Requirements

Minimum of three (3) years’ management experience in a service industry.
High school diploma, GED, or its equivalent required.
Detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
Strong problem solving and critical thinking skills.
Proficient using a computer and Microsoft Office and aptitude for learning new technologies.
Ability to provide unparalleled customer satisfaction.
Excellent verbal, phone, and interpersonal skills.
Strong mechanical and installation understanding of the tools and equipment that technicians use.
Self- sufficient, self- motivated, proactive, and able to find and organize customer base and service related information.

Responsibilities

Assist in the Planning, direction, and control all phases of the Electrical service operations of the company.
Evaluate and schedule service work in a way that best utilizes manpower and maximizes profits.
Bid-on and accurately maintain service agreements.
Meet goals and maintain customer satisfaction for the company.
Work closely with clients and lead technicians as well as other office staff members
Train, develop, and hold your team accountable to performance standards and Key Performance Indicators.
Participate in budget planning and meeting preparation.
Thoroughness in billing for all parts and materials.
Adhere to all safety policies and procedures.
Performs other related duties as assigned to ensure efficient and effective processes, completion of projects and smooth operation of department.