Service Manager - Electrical Contracting

Enterprise Electrical•San Antonio, TX

6h•Hybrid

About The Position

Enterprise Electrical is seeking a Service Manager to lead and manage electrical service operations for an assigned branch or region. This role oversees service technicians, service coordinators, administrative support, customer relationships, and overall service division performance. The Service Manager is responsible for ensuring service work is delivered safely, efficiently, and in alignment with customer expectations while driving productivity, responsiveness, profitability, and long-term client retention. This position plays a key role in growing the service book of business, expanding service agreements, resolving escalated client issues, and supporting continued operational growth. The ideal candidate is a strong service operations leader with deep electrical industry knowledge, proven experience managing field teams, strong financial acumen, and the ability to build lasting customer relationships.

Requirements

Strong knowledge of electrical service operations, maintenance practices, and service agreement program management
Proven leadership experience managing service teams, technicians, and support staff
Demonstrated financial acumen, including experience managing service P&L, pricing, labor efficiency, and cost control
Excellent client relationship management skills with the ability to retain customers, expand service agreements, and support business growth
Strong understanding of state licensing requirements, NEC, OSHA, and service-related safety standards
Advanced ability to manage technician scheduling, dispatch operations, and workforce utilization
Strong analytical and problem-solving skills with the ability to use operational and financial data to improve performance
Experience developing and monitoring KPIs, dashboards, and service performance metrics
Ability to lead in a fast-paced environment and manage competing priorities
Strong communication skills and leadership presence with field teams, customers, and internal stakeholders
Commitment to continuous improvement, operational scalability, and high-quality service outcomes
High school diploma or GED required
Extensive electrical trade experience strongly preferred
Equivalent combination of education, industry certifications, and progressive field/service leadership experience will be considered
Minimum of 7 to 10 years of experience in electrical service operations or construction
Minimum of 3 to 5 years of leadership experience managing service teams or field personnel
Proven experience leading high-volume service operations, including scheduling, dispatch, workforce utilization, and service delivery
Demonstrated experience managing service financial performance, including P&L, pricing, labor efficiency, and cost control
Strong track record of client relationship management, service agreement growth, issue resolution, and repeat business
OSHA 30-Hour required

Nice To Haves

Bachelor’s degree in Construction Management, Business Administration, Engineering, or a related field preferred
Active or prior electrical license, such as Journeyman or Master Electrician, preferred
State Master Electrician License or equivalent preferred

Responsibilities

Lead and manage daily electrical service operations, including service technicians, Service Coordinators, and Service Administrators
Develop and execute service division strategy focused on revenue growth, client retention, and margin performance
Build, maintain, and own strong client relationships, including service agreement customers
Manage service scheduling, dispatch operations, technician utilization, and workforce productivity
Oversee service agreement programs, preventive maintenance contracts, and on-call service operations
Monitor and manage service financial performance, including P&L, pricing, labor efficiency, and cost control
Ensure all service work complies with applicable licensing requirements, NEC, OSHA, and company safety standards
Recruit, develop, and retain service team talent to support operational growth
Establish and monitor service KPIs, including response time, completion rates, customer satisfaction, and contract retention
Partner with project operations and preconstruction teams to identify service-to-project transition opportunities
Oversee service fleet, tools, equipment, and material logistics
Identify and implement process improvements to enhance service delivery, scalability, and customer experience
Report service performance, pipeline updates, and client issues to the Director of Service and Branch Manager