Electrical Service Manager - DFW

Upchurch•Dallas, TX

1d•Onsite

About The Position

We are seeking an experienced and customer-focused Electrical Service Manager to lead and oversee electrical service operations in commercial and light industrial environments. This role is responsible for managing service technicians, coordinating daily service activities, maintaining customer relationships, and ensuring the efficient and profitable delivery of electrical service, repairs, and preventative maintenance. The ideal candidate has a strong background in commercial electrical systems, troubleshooting, and service operations, along with proven leadership, organizational, and customer service skills. This individual will work closely with customers, technicians, dispatch, project managers, and company leadership to ensure high-quality workmanship, safety, customer satisfaction, and operational success.

Requirements

High school diploma or GED required
Minimum of 5 years of experience in commercial or light industrial electrical service, maintenance, or repair.
Strong knowledge of commercial electrical systems, troubleshooting methods, NEC requirements, and electrical safety standards.
Experience coordinating service calls, scheduling technicians, managing work orders, and prioritizing service requests.
Understanding of service estimating, labor and material costs, job profitability, and service department financial performance.
Proven ability to develop customer relationships, address service concerns, and identify opportunities for business growth.
Strong leadership, communication, organizational, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced service environment.
Valid driver's license and acceptable driving record.

Nice To Haves

Associate degree, technical education, or related training preferred.
Journeyman Electrician license preferred
Master Electrician license preferred where applicable to the role and jurisdiction.
Prior experience managing or supervising electrical service technicians, service operations, or field service teams preferred.
Proficiency with service management software, work order systems, and Microsoft Office applications preferred.

Responsibilities

Oversee daily electrical service operations, including service calls, repairs, maintenance, and preventative maintenance programs.
Lead, manage, and develop electrical service technicians, providing guidance, training, and performance feedback.
Coordinate scheduling, dispatching, and resource allocation to ensure timely and efficient service delivery.
Review service requests, troubleshoot complex electrical issues, and provide technical support to field technicians as needed.
Build and maintain strong relationships with customers, facility managers, property managers, and other key stakeholders.
Identify opportunities to grow service revenue through new business development, existing customer relationships, service agreements, and additional service opportunities.
Prepare and review service estimates, proposals, labor requirements, and material costs to support accurate pricing and profitability.
Monitor service performance, labor productivity, job costs, and departmental financial results.
Ensure service work is completed in accordance with NEC requirements, applicable local codes, company standards, and OSHA safety regulations.
Oversee preventative maintenance programs and identify opportunities to improve equipment reliability and reduce customer downtime.
Collaborate with dispatch, project managers, accounting, and other departments to resolve service issues and maintain operational efficiency.
Manage customer concerns, service escalations, and warranty issues professionally and effectively.
Ensure service documentation, work orders, reports, and related records are completed accurately and on time.
Support recruiting, onboarding, training, and retention of qualified electrical service personnel.
Monitor tools, equipment, vehicles, and material inventory to ensure technicians have the resources needed to perform their work safely and efficiently.
Respond to urgent service needs and provide after-hours support when required.
Identify opportunities to improve service processes, technician productivity, customer satisfaction, and departmental profitability.
Perform all other duties as assigned.