Electrical Service Account Manager

Southland Industries • Carrollton, TX

9d • Onsite

About The Position

Responsible for growing overall service business by prospecting in assigned market territory to develop and cultivate new “existing building” “owner direct” customers. Position Details Primarily responsible for growing our overall service business by prospecting in assigned market territory to develop and cultivate new “existing building” “owner direct” customers. Sells new service maintenance agreements and truck-based service & project work. Proactively manages the service sales process to close sales, including prospecting, qualifying, customer’s setup and procurement process, proposals, presentations, as well as handling questions and objections. Develops and maintains positive relationships within assigned customer accounts. Oversees the sales process and acts as a “One Southland” point of contact for customers, engaging any internal teams or support necessary to allow for additional business development. Maintains regular communication with customers. Coordinates with Service team to ensure customer satisfaction. Promptly addresses concerns and advocates for customers when performance or billing issues arise. Continuously generates new sales by using existing and potential customer networks and social networking. Identifies new business opportunities acting as the customer’s building solutions partner for all areas of locally provided service offerings. Develops and executes customer account plans for key and target customers. Proactively contributes to the maintenance agreements renewal process, while seeking to increase scope and/or value prior to renewal. Achieves annual sales plan within approved cost budgets and target gross profit levels, meeting required sales and sales activities. Partners with Service Supervision and Technicians for repair and replacement opportunities. Maintains Sales Pipeline of opportunities and sales tracking – communicating with operations for forecasting and turnover meetings.

Requirements

• Bachelor’s Degree in relevant field or equivalent training and experience, such as trade-level training or industry experience
• 2+ years of direct relevant experience
• Strong knowledge of service policies, procedures and capabilities
• Strong verbal and written communication, including presentation skills
• Strong customer service skills and ability to develop customer relationships
• Demonstrated sales skills in prospecting, qualifying, proposing and closing sales and capable of developing and managing large accounts (existing and new)
• Solid negotiation skills
• Strong collaboration skills internally and externally, with strong problem-solving abilities
• Frequent travel to job sites within assigned region
• Strong Microsoft Office skills, including Excel, Word and PowerPoint.
• Solid knowledge of CRM

Responsibilities

• Prospecting in assigned market territory to develop and cultivate new “existing building” “owner direct” customers.
• Selling new service maintenance agreements and truck-based service & project work.
• Managing the service sales process to close sales, including prospecting, qualifying, customer’s setup and procurement process, proposals, presentations, and handling questions and objections.
• Developing and maintaining positive relationships within assigned customer accounts.
• Acting as a “One Southland” point of contact for customers, engaging internal teams or support for business development.
• Maintaining regular communication with customers.
• Coordinating with the Service team to ensure customer satisfaction.
• Promptly addressing concerns and advocating for customers when performance or billing issues arise.
• Generating new sales using existing and potential customer networks and social networking.
• Identifying new business opportunities acting as the customer’s building solutions partner.
• Developing and executing customer account plans for key and target customers.
• Contributing to the maintenance agreements renewal process, seeking to increase scope and/or value prior to renewal.
• Achieving annual sales plan within approved cost budgets and target gross profit levels, meeting required sales and sales activities.
• Partnering with Service Supervision and Technicians for repair and replacement opportunities.
• Maintaining Sales Pipeline of opportunities and sales tracking, communicating with operations for forecasting and turnover meetings.

Benefits

• 401(k) plan with 50% company match (no cap) and immediate 100% vesting
• Medical, dental, and vision insurance (100% paid for employee)
• Annual bonus program based upon performance, achievement, and company profitability
• Term life, AD&D insurance, and voluntary life insurance
• Disability income protection insurance
• Pre-tax flexible spending plans (health and dependent care)
• Paid parental leave
• Paid holidays, vacation, and personal time
• Training/professional development opportunities and company-paid memberships for professional associations and licenses
• Wellness benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level