Electrical Quality Specialist (Engineer)
About The Position
At ABB, the Electrical Quality Specialist (Engineer) helps improve customer satisfaction by resolving complaints, analyzing defects, and recommending actionable solutions. The role focuses on the quality of Power Distribution Units (PDU), Static Transfer Switches (STS), and Uninterruptible Power Supplies (UPS) used in data centers and critical power applications. The position works with field project, service, process quality, and engineering teams to contain issues and implement corrective actions. It analyzes customer-returned defective products, prepares 8D and analysis reports, and communicates findings and resolution plans to customers. The specialist may visit customer sites to address complaints, provide technical support, coordinate material collection, and build customer relationships. The role also supports root-cause analysis, sustainable product and process improvements, continuous improvement projects, and cost-saving initiatives while maintaining a strong focus on electrical safety and integrity. This is an onsite position in Richmond, Virginia, reporting to the Customer Quality Lead.
Requirements
- Bachelor's degree in electrical engineering, electronics engineering, or a related field.
- At least 2 years of experience in a manufacturing or quality-control environment.
- Proficiency in operating electrical and electronic test equipment, including power supplies, multimeters, oscilloscopes, and power analyzers.
- Working knowledge of process-improvement methodologies such as Lean, Six Sigma, and PPS.
- Clear and persuasive written and verbal communication skills.
- Must already have work authorization permitting employment with ABB in the United States.
Nice To Haves
- Practical experience with transformers, PDUs, STSs, and UPS products, including testing, troubleshooting, evaluating, and servicing electrical distribution and control systems.
- Ability to read and interpret schematics for electrical equipment and printed circuit board assemblies (PCBAs).
- Familiarity with UL1561, NEMA ST-20, IEEE C57.12.01, IEEE C57.12.91, DOE 2016, UL891, and CSA C22.2 standards.
- Practical experience with Power Apps, Power Automate, or Power BI.
Responsibilities
- Follow electrical safety standards during equipment operations to protect self and team members.
- Collaborate with field project, service, process quality, and engineering teams to implement timely containment and corrective actions.
- Analyze customer-returned defective products and prepare comprehensive 8D and analysis reports.
- Communicate findings and resolution plans directly to customers.
- Visit customer sites as needed to address complaints, provide technical support, coordinate defective-material collection, and maintain customer relationships.
- Partner with service teams to retrieve defective materials, conduct root-cause analysis, and support sustainable improvements to products and processes.
- Support continuous improvement projects and cost-saving initiatives to improve product quality and operational efficiency.
- Demonstrate accountability, safety, and integrity in work and customer interactions.
Benefits
- Choice of two medical plan options: a PPO Copay Plan or a High Deductible Health Plan with a Health Savings Account.
- Choice of Core or Core Plus dental coverage.
- Vision benefit.
- Company-paid life insurance equal to 2 times base pay.
- Company-paid accidental death and dismemberment insurance equal to 1 times base pay.
- Voluntary life and AD&D coverage, employee-paid.
- Company-paid short-term disability coverage for up to 26 weeks.
- Company-paid long-term disability coverage at 60% of pay, with an option to buy up to 66 2/3%.
- Optional employee-paid supplemental accident, hospital indemnity, critical illness, and pet insurance.
- Paid parental leave.
- Employee Assistance Program.
- Health Advocate support for mental and behavioral health, health navigation, virtual health, and infertility and adoption.
- Employee discount program.
- 401(k) Savings Plan with company contributions.
- Employee Stock Acquisition Plan (ESAP).
- 11 paid holidays.
- Vacation under a permissive time-away policy for salaried exempt positions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
