Electrical Product Service Engineer

Eaton Corporation•Raleigh, NC

2d•$86,000 - $126,000•Hybrid

About The Position

Eaton’s Critical Power Solutions (CPS) Division is current seeking a Product Service Engineer (PSE) to join our service organization. This position is based at our Raleigh, NC facility with a hybrid 3x2 schedule. Relocation assistance available within the US. The Product Service Engineer, PSE collaborates as a global core team member for assigned New Product Introduction (NPI) projects as the service liaison between Development Engineering, Operations and training. This includes developing and managing service plans and documentation from early prototype builds through the entire life of the product. The primary role of the Product Service Engineer will be to support production lines from introduction to the market through end of service life with a focus on ensuring the service ability of products in order to meet our contractual service obligations with our customers. This role will be a part of the Training & Product Service Engineering team, working closely with classroom facilitators to ensure service technicians are receiving the highest value from their training curriculum.

Requirements

Bachelor’s Degree in from an accredited institution in engineering, or a related field of study.
Minimum of three (3) years of experience evaluating, testing, installing, or maintaining industrial and commercial power systems equipment.
Ability to lift, move and set up demonstration equipment of various weight up to 40 pounds and move demonstration equipment on wheels weighing in excess of 40 pounds.
Strong, positive customer focus.
Strong organizational and interpersonal skills.
Ability to multitask and complete projects with tight deadlines.
Ability to work in a matrix organization, in virtual teams and cross-cultural environments.
Able to establish rapport and working relationships with a variety of personalities in order to develop interdepartmental relationships.
Excellent presentation, verbal and written skills.
Ability to organize and manage multiple priorities.
Proficient with Microsoft 365
Ability to work in a lab environment with high voltage equipment where safety is critical.
Basic knowledge and understanding of electronics and electrical power systems.

Nice To Haves

Two (2) years of experience training and/or mentoring others
Two (2) years of experience leading a team
Experience working in a Product Lifecycle Management (PLM) Systems (Enovia PLM etc.)

Responsibilities

Influence product design and changes to ensure adherence to Eaton’s safety requirements and ease of serviceability.
Maintain product service requirements through a partnership with product marketing and engineering teams.
Lead the implementation of product lifecycle planning from New Product Introduction through end-of-service life.
Conduct comprehensive skills analysis to understand the knowledge needs of the service organization and implement through the design, development and facilitation of instructor led training sessions through lectures and laboratory exercises.
Acts as a liaison with various CPS departments to execute departmental processes to effectively design, update and publish product service plans.
Adhere to and enforces electrical safety requirements in the training environment at all times.
Partner with technical publications team to inform and develop field service procedures.
Perform training lab equipment maintenance and repair efforts to ensure training equipment is operational at all times.
Create and evaluate field service resources to enhance the knowledge, skills, and effectiveness of field service employees.
Facilitate knowledge transfer opportunities to both field service and technical support employees during initial product launches and installations.
Create and maintain partnerships with field resources to gather input, information, and lessons learned to be used in future product designs and enhancements.
Participate in and deliver key PROLaunch activities throughout new product development.