Electrical Field Service Technician I

Stolle Machinery Company•Sidney, OH

22d•Onsite

About The Position

To provide field service (set-up, repair, maintenance) as needed on Stolle product lines to international and domestic customers. Provide production expertise as required and as assigned when not engaged in providing external customer service.

Requirements

High School graduate, GED or Vocational study in Industrial Mechanics, Machine Shop, Manufacturing or related fields.
0-3 years of experience.
Mechanically Inclined with a strong orientation for mathematics; able to calculate proportions, percentages, area, circumference, and volume – basic algebra and geometry.
Excellent verbal and written communication skills.
Ability to read and interpret documents such as blueprints, customer specifications for equipment, manuals, instructions, reports, and financial statements.
Proficient in MS Office products (Word, Excel, Outlook) and business software applicable to the industry.
Knowledge of Allen Bradley products including Control Logix, Guard Logic, Kinetix 7000, Kinetix 6500, BootP software for setting up Ethernet addresses, Compact Logix, Devicenet, etc.
Must be prepared to be versatile and flexible for the customer.
Must be able to obtain a valid passport and a valid driver’s license.

Nice To Haves

Experience in the canmaking industry.
Experience with manufacturing methods.
Experience with process improvement programs.

Responsibilities

Perform machine functionality checks utilizing a pre-determined checklist and make recommendations to the customer for machine performance improvement, replacement parts, spare parts list, or overhaul.
Overhaul machinery as requested, test and troubleshoot as required.
Perform machine set up/start up/warranty by testing, troubleshooting, and adjusting machinery to ensure smoother operation.
Diagnose machinery issues via phone and respond as a statesman and representative of Stolle Machinery Co. under pressure.
Provide training in one-on-one or group format on critical information about machinery, with or without the use of an interpreter, ensuring understanding for effective and efficient operation before departure.
Document all issues, normal or unusual, through written description and/or pictures, and submit reports for each service visit.
Complete accurate Service/Call Time Reports for company/customer use.
Remain in contact with base location and peer Field Service Technicians for assistance, additional information, and troubleshooting expertise.
Perform manufacturing, assembly, wiring, testing, troubleshooting/diagnosing, adjusting, cleaning/prepping, and all other associated functions with Stolle product lines.
Install/de-bug electrical assemblies, sensors, systems, wiring, and programming.