Electrical Coordinator

Greenwood Heating and Home Services•Everett, WA

4d•$25 - $28•Onsite

About The Position

Greenwood Heating is seeking an Electrical Coordinator to join their established and growing company. This role involves interacting with customers, addressing their inquiries, and providing solutions. The ideal candidate will be a home service expert looking to advance their career and be recognized for their dedication. To apply, candidates should submit a resume and a cover letter detailing their suitability for the role.

Requirements

Confident and professional communication skills via multi-line phone system which includes active listening.
Experience with and able to navigate email and third-party data systems (ex. Outlook, Word) with the ability to learn new software.
Attention to detail as this is position will work closely to ensure inspections are scheduled and any corrections are relayed and communicated to the team.
Service oriented and ability to interact with all customer service scenarios (positive and negative). Ability to empathize and work through challenging problem-solving situations.
High school diploma or equivalent preferred.
Customer service experience required (additional training will be provided).
Day Shift availability (Required)
Customer service: 1 year (Required)

Nice To Haves

Dispatching in a home service industry preferred, but not required.
Dispatching: 1 year (Preferred)

Responsibilities

Interact with customers, employees, and inspectors utilizing email, chat, and phone calls to provide support and information on electrical jobs.
Gathers, records, and maintains customer information in our database.
Engage in client discussions professionally and politely to uncover their needs and works with their team leaders to address issues if beyond their knowledge base.
Performs other duties as requested by company or Team Leader.