Electric Vehicle Service Technical Specialist

Orange Ev Llc • Kansas City, KS

5h

About The Position

Join Orange EV, a fast-growing manufacturer of electric vehicles that are better for the earth, people and the bottom line. Make a difference for the world as part of a company leading the electric vehicle revolution. We are looking for an Electric Vehicle Service Technical Specialist with a passion for product design, development, and customer engagement and a proven track record of supporting service technicians. Candidates are skilled at understanding electric vehicle technical functions and administering in-depth technical support to remotely based technicians. Candidates also bring a history of working with product engineering and manufacturing teams to create tools to educate and advance the knowledge of vehicle diagnostics and repair.

Requirements

• 4+ years of Automotive or related technical experience.
• High-voltage safety certification (e.g., NFPA 70E or OEM-specific HV credentials) preferred.
• ASE L3 (Light Duty Hybrid/Electric Vehicle) or equivalent manufacturer-specific credentials preferred.
• Mastery of "Lockout/Tagout" (LOTO) procedures and the "Live-Dead-Live" testing methodology to ensure high-voltage systems (300V–800V) are safely de-energized before repair.
• Development and creation of written procedures and bulletins as well as live phone support of field technicians.
• Proficient in Microsoft Office Suite (PowerPoint, Word, Excel, Outlook, Teams).
• Expertise in lithium-ion battery health, including cell balance, thermal management, and Battery Management Systems (BMS).
• Proficiency with digital multimeters (DMMs), HV Isolation diagnostics, and Controller Area Network (CAN) diagnostics.
• Understanding the interaction between inverters, controllers, and electric motors.
• Working knowledge of pneumatic braking systems and hydraulic power steering and component systems

Nice To Haves

• Bachelor’s degree or Technical Certification in related field preferred.
• Occasional travel may be required.
• Technical writing experience is a plus.

Responsibilities

• Assist technicians via phone, video call or in person with diagnosis and repair
• Assist in development of technical training materials including Troubleshooting Guides, R&R instructions, Service Manuals, Special Production Instructions, Retrofit Instructions, etc.
• Daily Technical support of Orange EV Field Service and Customer Technicians
• Hands-on collaboration with Manufacturing and Service Team Members
• Working integrally with the Product Engineering Departments on current and future product programs
• Service Diagnostic Computer and Tooling setup

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree