Electric Power Generation (Epg) Service Advisor

Carter Machinery Careers•Elkridge, MD

8d•Onsite

About The Position

The EPG Service Advisor is responsible for communicating with internal and external customers to gather information regarding equipment issues and providing repair status updates while repairs are in progress; opening/processing work orders in an efficient and timely manner using thorough details on customer requests/complaints to ensure technician understanding and customer satisfaction.

Requirements

Proficient with Microsoft Office Products
Excellent customer service skills and the ability to deal with stressful situations
Strong communicator with excellent oral and written communication skills
Able to effectively multi-task
Attention to detail
High School diploma or equivalent
Required to sit and talk or hear
Frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms
Occasionally lift and/or move up to 20 pounds
Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus

Nice To Haves

Working knowledge of the function and repair of heavy construction equipment
Able to work any shift
Minimum two years’ service related experience
Electric power generation exposure

Responsibilities

Communicating with internal and external customers to gather information regarding equipment issues
Providing repair status updates while repairs are in progress
Opening/processing work orders in an efficient and timely manner using thorough details on customer requests/complaints to ensure technician understanding and customer satisfaction
Promote a positive customer experience
Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way