Electric Bike Delivery Specialist (02921)- 55 E Green Street

Domino's Franchise•Champaign, IL

About The Position

MBR Management, a locally owned Domino’s franchise, is seeking a reliable and efficient Electric Bike Delivery Specialist to join its delivery team in Champaign. The role delivers packages using electric bikes, navigates local streets, manages multiple deliveries, and provides customer interactions that reflect the company’s commitment to excellence. It offers independent work within a fast-paced, dynamic last-mile delivery operation. The specialist is responsible for completing timely and accurate deliveries, planning efficient routes, maintaining delivery records, and checking and maintaining electric bikes. The role also involves handling packages carefully, providing professional customer service, following traffic laws and company protocols, reporting delivery or equipment issues, and representing the company positively in the community.

Requirements

Proven experience in delivery operations or a similar customer-facing logistics role.
Proficiency in riding bicycles and comfort operating electric bikes.
Strong time-management and organizational skills to handle multiple deliveries.
Familiarity with GPS navigation systems and delivery management software.
Excellent customer-service skills and professional communication abilities.
Ability to regularly lift and carry packages weighing up to 50 pounds.
Valid driver's license or government-issued identification.
Detail-oriented approach to package handling and delivery documentation.
Reliable transportation to and from the workplace.
Ability to work independently and manage time effectively.

Nice To Haves

Knowledge of Champaign streets and local geography.
Basic mechanical aptitude for electric-bike maintenance and troubleshooting.
Completion of a bike safety certification or willingness to obtain one.

Responsibilities

Execute timely and accurate deliveries using electric bikes throughout the Champaign area.
Plan and optimize delivery routes to maximize efficiency and minimize travel time.
Maintain detailed delivery records, including package tracking and customer signatures.
Perform basic maintenance and safety checks on electric bikes before and after shifts.
Handle packages carefully so they arrive in excellent condition.
Provide professional and courteous customer service during delivery interactions.
Follow traffic laws, safety regulations, and company delivery protocols.
Report mechanical issues, damaged packages, and delivery obstacles to management.
Communicate proactively with dispatch about delivery status and delays.
Maintain a professional appearance and represent the company positively in the community.