Client Education - eLearning Experience & Facilitation Specialist

Alberta Pensions Services Corporation•Edmonton, AB

3d•CA$79,616 - CA$96,080•Hybrid

About The Position

This role is for an eLearning & Facilitation Experience Specialist who is passionate about public speaking, facilitation, and delivering knowledge-based presentations to help individuals navigate the world of pensions. The specialist will influence education through innovative eLearning, turning complex information into clear, engaging, and easy-to-understand content. The role involves creating fresh, innovative eLearning experiences and blending synchronous and asynchronous learning to keep learners engaged and supported. A typical day includes delivering virtual webinars and in-person sessions, helping members and employers understand pension benefits and processes, and collaborating to design educational resources. This includes developing customized eLearning solutions such as instructional design, online training development, storyboard creation, content development, platform integration, and graphic design.

Requirements

At least two years of experience facilitating workshops or seminars for diverse audiences
Strong facilitation skills and familiarity with best practices in adult learning
Excellent relationship-building and customer service skills, with a focus on creating positive and respectful interactions
Bachelor’s degree in Graphic Design and 2-3 years experience in eLearning design and LMS experience
Relevant Bachelor’s degree or equivalent combination of education and experience will be considered
Experience in instructional design and eLearning content development
Familiarity with pension plans administered by APS, including relevant legislation and regulations
Advanced skills in Articulate (Storyline), Adobe Creative Suite (Photoshop, Illustrator, InDesign)
Proficient in the use of Adobe Acrobat and Microsoft Suite.
Proficient in Microsoft Word, Excel, and PowerPoint
Strong comprehension of LMS technology
Knowledge of SharePoint and SharePoint Online tools and resources
Solid understanding of best practices for the use of technology-mediated learning.
Proven ability to effectively prioritize work and implement solutions in a fast-paced environment within tight timelines
Ability to understand complex information and re-write it in a suitable learning format
Must have a valid Class 5 driver’s license; use of a personal vehicle is required
Travel in Alberta is a requirement of this position

Responsibilities

Delivering informative and engaging virtual webinars and in-person sessions that support pension plan members and clients in making informed decisions.
Helping members and employers understand pension benefits and processes by providing clear, accurate, and timely information.
Collaborating with clients and team members to design practical and innovative educational resources that meet member needs.
Developing customized eLearning solutions that strengthen learning outcomes, which may include: instructional design, online training development, storyboard creation, content development, platform integration, graphic design.