EL Sales Support Specialist - Commercial Excellence Digital Tools
About The Position
The Commercial Excellence Digitization Leader enables the digital ecosystem that supports commercial strategy and revenue growth. This role works cross-functionally with Sales, Marketing, Pricing, Operations, and IT to define and optimize commercial processes and translate them into scalable CRM and configurator capabilities. The role governs a structured intake, prioritization, and delivery model to ensure disciplined execution and measurable business impact. The position is accountable for guiding initiatives from requirement definition through UAT and deployment while driving adoption and continuous improvement. This role is contributing to the EL Industry, Building and Channel (IBC).
Requirements
- Bachelor’s degree in Business, Information Systems, or related field (or equivalent experience)
- Demonstrated 10+ years experience in commercial excellence, sales operations, or commercial transformation roles
- Experience leading CRM initiatives, preferably Salesforce.com
- Experience working with configurator or CPQ platforms, preferably Empower
- Proven ability to translate cross-functional business requirements into structured functional documentation
- Experience leading UAT and business validation processes
- Strong project and program management capabilities within cross-functional initiatives
- Strong analytical skills with the ability to translate data into actionable insights
- Excellent stakeholder management and executive communication skills
- Candidates must already have work authorization that would permit them to work for ABB in the US
Responsibilities
- Design and implement a structured intake, governance, and prioritization process for commercial digital initiatives
- Partner cross-functionally to define, document, and align end-to-end commercial process
- Translate agreed business processes and needs into clear functional specifications and user stories
- Serve as the commercial lead for CRM (Salesforce.com), configurator (Empower/CPQ), and related integrated commercial systems and digital tools (e.g., SAP, Fletch, AI-enabled technologies)
- Lead end-to-end execution of platform initiatives from intake through deployment
- Govern and lead User Acceptance Testing (UAT), including test planning, defect validation, and business sign-off
- Develop and manage platform short term and long term strategic roadmaps aligned to commercial priorities and growth objectives
- Monitor adoption, performance metrics, and value realization of commercial technology investments
- Identify improvement opportunities and recommend enhancements based on data and stakeholder feedback
Benefits
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- ABB provides 11 paid holidays.
- Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
