EHR User Support Specialist

Texas Tech University • Lubbock, TX

1d

About The Position

Serve as a key resource for EHR users by providing timely technical support via phone, remote access, and in-person interactions. Diagnose and resolve system-related issues, coordinate with specialized technical staff when needed, and help users maximize the effectiveness of the EHR system through training, education, and ongoing support. Provides EHR access and end-user support, including troubleshooting, access management, and issue escalation. Provides EHR training and guidance to end users on system functionality, workflows, and appropriate use. EHR Technical Testing and User Acceptance Testing. Maintains EHR reference sites and shared resources and communicates relevant EHR alerts, updates, and notices to team members. Participates in EHR system meetings to maintain current system knowledge and provide subject matter expertise as requested. Performs other duties and special assignments as needed to support departmental and organizational objectives.

Requirements

• Bachelor's degree from four-year college or university
• One (1) year related experience
• Equivalent combination of education and experience to equal five (5) years

Responsibilities

• Provide timely technical support via phone, remote access, and in-person interactions.
• Diagnose and resolve system-related issues.
• Coordinate with specialized technical staff when needed.
• Help users maximize the effectiveness of the EHR system through training, education, and ongoing support.
• Provide EHR access and end-user support, including troubleshooting, access management, and issue escalation.
• Provide EHR training and guidance to end users on system functionality, workflows, and appropriate use.
• Perform EHR Technical Testing and User Acceptance Testing.
• Maintain EHR reference sites and shared resources.
• Communicate relevant EHR alerts, updates, and notices to team members.
• Participate in EHR system meetings to maintain current system knowledge and provide subject matter expertise as requested.
• Perform other duties and special assignments as needed to support departmental and organizational objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level