EHR Systems Analyst & Support Specialist

InvigorateHR•Indianapolis, IN

14h•Hybrid

About The Position

The EHR Systems Analyst & Support Specialist will be the go-to expert who keeps our electronic health record running smoothly, helps our teams get the most out of it, and makes sure it works as hard for our patients as our people do. Every appointment, care plan, and follow-up at Damien Center runs through our EHR. When the system works well, our care teams can spend less time clicking and more time connecting with the people they serve. In this role, you'll be both a trusted helpdesk resource and a strategic partner. You'll troubleshoot day-to-day issues, but you'll also shape how our integrated care, quality, and operations teams work, making sure our system supports the reporting and standards that come with being a Federally Qualified Health Center (FQHC) and a Patient-Centered Medical Home (PCMH). Your work will have a real, visible impact on patient care.

Requirements

Bachelor's degree in Healthcare Administration, Health Information Management, Information Technology, Nursing, Public Health, or a related field
3+ years of experience supporting an EHR system in a healthcare setting
Hands-on experience with eClinicalWorks
2+ years of experience in an FQHC, community health center, or primary care environment
Proficiency in Microsoft Office, reporting tools, and healthcare technology systems

Nice To Haves

Experience with PCMH principles and requirements
Experience with quality reporting, UDS measures, and population health initiatives
Work or lived experience may substitute for education requirements on a case-by-case basis.

Responsibilities

Serve as the primary helpdesk resource for eClinicalWorks, troubleshooting issues and resolving user concerns
Triage, document, and track support requests through to resolution, and escalate to the vendor when needed
Manage user accounts, security roles, and access
Configure and maintain templates, forms, order sets, alerts, registries, and other workflow tools
Help test and roll out software updates and new functionality
Act as the organization's expert on how FQHC and PCMH requirements show up in EHR workflows and documentation
Make sure eClinicalWorks supports UDS reporting, quality measures, care coordination, preventive and population health, health equity, patient engagement, enabling services, and care gap management
Keep an eye on regulatory changes and recommend system updates to stay ahead of them
Oversee maintenance of reporting tools and support UDS and quality reporting
Spot trends in support requests and turn them into smarter processes
Identify opportunities to optimize workflows and participate in quality improvement initiatives
Develop and deliver eClinicalWorks training, from group sessions to one-on-one coaching
Lead EHR onboarding for new team members
Oversee educational materials and help build standard operating procedures
Partner with integrated care, operations, quality, and leadership teams on workflow enhancements
Serve as the liaison between end users and the EHR vendor
Participate in system implementations, upgrades, testing, and validation

Benefits

Salary: $70,000 plus an annual performance-based salary increase
150 hours of PTO in your first year, growing to 195 hours per year after that
12 paid holidays
Medical coverage with PPO or HDHP options, plus dental and vision
HSA or FSA, plus a Dependent Care FSA
403(b) retirement plan with 5% match and 100% vesting after 90 days
Life insurance at 2x annual salary, plus voluntary life coverage for spouse and children
Short- and long-term disability
Employee Assistance Program and a premium Calm app subscription
Tuition assistance and professional development opportunities
Four short healthcare IT courses (on us, with certificates provided) covering IT support in healthcare, health IT fundamentals, patient safety, and data security and privacy.