EHR Support Specialist

Norton Sound Health Corp•Nome, AK

1d•Hybrid

About The Position

Serve as a member of the EHR team in a supporting role, assisting with the documentation process for physicians and clinical staff from initial training through continuous optomization. Support the EHR analyst team in EHR testing, data collection and reporting, ongoing training and support, change management, and day to day department fuctions as needed. Uphold the organization’s vision, mission, and corporate values. Demonstrate understanding of and compliance with organization’s policies, procedures, code of conduct and work rules.

Requirements

Above average knowledge of computer use and operation
Knowledge and competence with a variety of software programs
Knowledge and competence in the function and use of Electronic Health Records
Above average customer service and interpersonal skills
Above average computer skills including use of word processing, spreadsheets and office software
Strong competence in Microsoft Excel including writing custom formulas and creating and modifying pivot tables
1 year administrative/computer experience in a healthcare setting and at least 6 months using an electronic health record

Nice To Haves

Knowledge of healthcare and clinical systems preferred
Associates or Bachelor’s Degree preferred
Healthcare, business administration or related field

Responsibilities

Assist clinical staff in the use of the electronic health record and respond to questions and ‘how to’ requests from clinical staff
Log incidents and issues to communicate directly to the informatics team members
Establish interpersonal relationships with medical personnel and promote an atmosphere that encourages enthusiasm and user participation with the applications
Create a positive environment for reporting application and/or system deficiencies for system improvements and enhanced functionality
Promote teamwork and participate as an active member of the team
Adhere to established procedures and display professional demeanor to effectively interact with staff, providers and team members
Competently utilize Cerner Millennium and its associated applications to support troubleshooting, reporting of issues for escalation, and overall system optimization
Utilize electronic tools including Cerner, Microsoft programs, and other tools as needed for data collection and reporting
Assist in monitoring and active follow-up of documentation and charting deficiencies to support Med Staff and HIM in the continuous accuracy and completion of the medical record
Perform other duties as assigned