EHR Specialist; EHR Administration

The Centers • Cleveland, OH

1d • $47,000 - $56,700 • Hybrid

About The Position

The EHR Specialist is a critical connector across our organization — sitting at the intersection of clinical operations, information technology, finance, and reporting. Working collaboratively with Health and Wellness leadership, the IT team, the Reporting and Analytics team, and external vendors, this role ensures that The Centers' electronic health record system runs smoothly and empowers our clinical and administrative staff to deliver excellent care every day. This is an ideal opportunity for someone who thrives in a cross-functional environment, is energized by problem-solving and staff education, and is passionate about enabling healthcare delivery through technology.

Requirements

• Bachelor's degree or higher (relevant work experience may be considered in lieu of a degree)
• Prior training experience — you are comfortable teaching adults in a clinical setting
• Demonstrated electronic health record experience
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint
• Working knowledge of HIPAA Privacy and Security information system standards
• Familiarity with IT change control processes
• Understanding of physical or mental health services and operations
• Strong organizational skills — able to analyze, plan, and manage multiple priorities simultaneously
• Ability to travel between sites during the workday

Nice To Haves

• OCHIN Epic experience or related EHR certification
• Health Information Management background
• Experience with clinical documentation integrity or workflow optimization

Responsibilities

• Provide role-based system access and training to new hires and transferring staff — as close to their start date as possible — ensuring they can use the EHR and related clinical systems confidently from day one.
• Design, develop, and maintain comprehensive training materials, training plans, and an up-to-date EHR training manual. Coordinate role-specific training for new functionality, upgrades, and system enhancements to continuously build staff capability.
• Facilitate the addition of new services, departments, workstations, printers, scanners, and other items requiring EHR settings updates. Manage EHR-related change control for system enhancements, technology changes, and fixes. Communicate system outages and changes to leadership and staff.
• Attend relevant vendor trainings (including OCHIN Site Specialist Training) and maintain productive relationships with OCHIN and other vendors. Partner with IT staff and OCHIN to troubleshoot technical issues and bring knowledge and resources that advance the needs of The Centers and Circle Health.
• Help develop documentation templates and clinical content in cooperation with key clinical leaders. Evaluate EHR options to address clinical and practice management issues, using workflow analysis and technical tools.
• Respond to internal Help Desk tickets through to complete resolution. Attend relevant organizational meetings and contribute actively to departmental and organizational decision-making as an EHR subject matter expert.
• Other duties as assigned.

Benefits

• Medical, Dental, and Vision coverage with multiple plan choices to fit your needs
• Employer-paid Long-Term Disability to protect your financial future
• Competitive Defined Contribution toward Retirement plus access to a personal financial advisor
• Nutrition and Fitness Coaches available for individual consultation
• Generous Paid Time Off program
• Additional benefits available based on your individual interests

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level